Continuous Improvement Manager

3 days ago

Hyderabad, India Sutherland Full time
Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical . If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Continuous Improvement & Transformation
Apply Lean/Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
Project Leadership & Delivery
Prioritize, scope, and execute high-impact improvement projects, ensuring delivery within budget, timelines, and defined benefits.
Conduct root cause analysis (RCA) and problem-solving to address performance bottlenecks.

Drive change management initiatives to embed a culture of continuous improvement and operational excellence.
Performance Measurement & Governance
Define and monitor Key Performance Indicators (KPIs) to measure process efficiency and project impact.
Bachelor’s Degree required; MBA preferred.
Green Belt acceptable with significant Black Belt project experience).
Experience :
Minimum 8 years’ experience in Service Excellence, Quality, or Process Improvement roles, with at least 5 years in US/UK Insurance operations.
Proven expertise in project management, Six Sigma/Lean initiatives, process transformation, automation, P&L analysis, and continuous improvement.
Technical Skills: Minitab, MS Excel, MS PowerPoint; experience in analytics and statistical problem-solving.

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