Process Improvement Manager

3 weeks ago

Hyderabad, India CBRE SOUTH ASIA PRIVATE LIMITED Full time

Business Title : Process Improvement Manager

Skill Set : Operational Excellence – Black Belt

What to look for:

We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.

Responsibilities:

  • Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
  • Business risk identification - Identify key business process risks and act to mitigate them.
  • Process standardization and management –Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
  • Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
  • Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
  • Process documentation - Map and document processes targeted for transformation.
  • Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.

Communication Management:

  • Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
  • Collaborate with cross-functional teams to develop and implement improvement initiatives.

Timing/Shift: 13:00 to 22:00 (IST), (8:30 am to 5:30 pm Warsaw Time)

Requirements:

  • Master's degree in a related field
  • Demonstrated experience in Finance BPO/outsourcing while working in a similar role
  • Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
  • Excellent English language and strong communication and presentation skills.
  • Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
  • Demonstrated portfolio of successful medium-large projects and hard savings
  • Strong knowledge and understanding of Lean Six Sigma methodologies and tools
  • Excellent analytical and problem-solving skills
  • Ability to effectively collaborate and influence cross-functional teams.

Preferred Experience (Applications)

  • Peoplesoft
  • ServiceNow
  • Yardi
  • Coupa
  • HighRadius

Preferred Qualifications:

  • Certification as a Lean Six Sigma Black Belt
  • Experience in implementing Lean Six Sigma in a real estate industry
  • Experience using statistical software and tools for data analysis.

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