Major Incident Manager
4 days ago
Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).
· Job Title: Major Incident Manager
· Location: Chennai
· Experience: 7 to 12 yrs
· Job Type : Contract to hire.
· Notice Period:- Immediate joiners.
. Payroll - PEOPLEPRIME
JD :
Mandatory Skills:
Major Incident Management, Banking Domain
Experience:
- Minimum 5 years of experience in Major Incident Management, with a strong preference for candidates who have worked in the banking or financial services domain.
Certifications:
- ITIL certification (v4 Foundation or higher) with clear understanding of IT service management practices
Technical Proficiency
- Deep understanding of infrastructure, applications, networks, and incident management tools (e.g. ServiceNow). Candidates should be adept at troubleshooting complex technical issues and coordinating with cross-functional teams.
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Communication Skills
- Highly articulate, with the ability to clearly communicate incident updates and resolution plans to both technical teams and senior business stakeholders.
Composure Under Pressure
- Proven ability to remain calm and effective in high-pressure situations, ensuring swift and accurate decision-making during critical incidents
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Major Incident Manager
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