Major Incident Manager

3 weeks ago

Chennai, Tamil Nadu, India Michael Page Full time
About Our Client

With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, the client is one of the world's leading liner shipping companies.

Job Description

- Manage and lead the resolution of major incidents to restore services efficiently.

- Coordinate cross-functional teams to identify root causes and implement solutions.

- Ensure timely communication with stakeholders regarding incident updates and resolutions.

- Develop and maintain incident management processes and documentation.

- Analyse incident trends to identify areas for improvement and risk mitigation.

- Act as a point of escalation for critical incidents within the organisation.

- Collaborate with service teams to ensure adherence to SLAs and operational standards.

- Provide post-incident reports and recommendations for future prevention.

The Successful Applicant

A successful Major Incident Manager should have:

- A degree in computer science, information technology, or a related field.

- Experience in managing incidents in a technology-focused environment.

- Strong problem-solving and decision-making abilities under pressure.

- Excellent communication skills to engage with technical and non-technical stakeholders.

- Knowledge of incident management frameworks and tools.

- A proactive approach to identifying and addressing potential risks.

What's on Offer

- Competitive salary package.

- Opportunity to work with a leading organisation in the technology industry.

- Professional development and growth opportunities in the Chennai location.

- Inclusive and collaborative work environment.

- Comprehensive benefits, including paid leave and insurance.

If you are passionate about incident management and thrive in a challenging environment, we encourage you to apply for this exciting opportunity

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