Major Incident Manager

4 weeks ago

Chennai India Michael Page Full time

Job Description

- A globally focused shipping and terminal organisation.
- Achieve its goals by successfully innovating and creating world class solutions.

Job Description

- Manage and lead the resolution of major incidents to restore services efficiently.
- Coordinate cross-functional teams to identify root causes and implement solutions.
- Ensure timely communication with stakeholders regarding incident updates and resolutions.
- Develop and maintain incident management processes and documentation.
- Analyse incident trends to identify areas for improvement and risk mitigation.
- Act as a point of escalation for critical incidents within the organisation.
- Collaborate with service teams to ensure adherence to SLAs and operational standards.
- Provide post-incident reports and recommendations for future prevention.

The Successful Applicant

A successful Major Incident Manager should have:

- A degree in computer science, information technology, or a related field.
- Experience in managing incidents in a technology-focused environment.
- Strong problem-solving and decision-making abilities under pressure.
- Excellent communication skills to engage with technical and non-technical stakeholders.
- Knowledge of incident management frameworks and tools.
- A proactive approach to identifying and addressing potential risks.

What's on Offer

- Competitive salary package.
- Opportunity to work with a leading organisation in the technology industry.
- Professional development and growth opportunities in the Chennai location.
- Inclusive and collaborative work environment.
- Comprehensive benefits, including paid leave and insurance.

If you are passionate about incident management and thrive in a challenging environment, we encourage you to apply for this exciting opportunity

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