
Major Incident Manager
6 days ago
We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Major Incident Manager - L1 Req Id 97887 City Chennai State Province Tamil Nadu Posting Start Date 9 19 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high Conducting a thorough analysis and preparing the Major Incident Report MIR for every Major Incident after it is closed Ensuring that all the resolution procedures are updated in the knowledge database Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents what caused them and how to prevent such Incidents happening in future Ensuring that the causes for all Major incidents are analyses and root cause is identified through coordinating with problem Management process Coordinating with the process managers capacity manager Availability manager IT Service continuity manager etc on need basis to avoid reoccurring of the major incidents Providing the periodical monthly reports on the overall status of the Major Incident Management Process Conducting the training knowledge sharing sessions across the teams new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert or Min two ITIL Intermediate certified professional Strong analytical communication presentation and reporting skills Good leadership people management and operational skills Should have exposure to ITIL practices Good written verbal communication skills Experience in helpdesk environment Highly motivated individual with a positive pro-active attitude to work and willingness to make changes to improve operational efficiency through innovation process and procedure and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills ITIL Incident Mgmt Experience 5-8 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another
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Major Incident Manager
4 days ago
Chennai, India People Prime Worldwide Full timeOur is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA).· Job Title: Major Incident...
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Major Incident Manager
7 days ago
Chennai, India UST Full time2 - 3 Years 1 Opening Chennai Role description Incident Management Specialist – Key Responsibilities and Qualifications Primary Responsibilities: Effectively understand and respond to client queries via phone, email, and instant messaging, ensuring all issues and requests are accurately logged in the ticketing system. Utilize the Incident Management System...
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Major Incident Manager
2 days ago
Chennai, India Michael Page Full timeA globally focused shipping and terminal organisation.Achieve its goals by successfully innovating and creating world class solutions.About Our ClientWith a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.Job DescriptionManage and lead the resolution of major...
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Major Incident Manager
3 weeks ago
Chennai, Tamil Nadu, India Michael Page Full timeJob Description- A globally focused shipping and terminal organisation.- Achieve its goals by successfully innovating and creating world class solutions.Job Description- Manage and lead the resolution of major incidents to restore services efficiently.- Coordinate cross-functional teams to identify root causes and implement solutions.- Ensure timely...
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Major Incident Manager
5 days ago
Chennai, India People Prime Worldwide Full timeOur is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Publicly traded company NSE & BSE (India), NYSE (USA). · Job Title: Major Incident...
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Major Incident Manager
4 weeks ago
Chennai, Tamil Nadu, India Michael Page Full timeAbout Our ClientWith a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, the client is one of the world's leading liner shipping companies.Job Description- Manage and lead the resolution of major incidents to restore services efficiently.- Coordinate cross-functional teams to identify root causes and implement solutions.-...
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Major Incident Manager
1 week ago
Chennai, India Michael Page Full timeJob Description - A globally focused shipping and terminal organisation. - Achieve its goals by successfully innovating and creating world class solutions. Job Description - Manage and lead the resolution of major incidents to restore services efficiently. - Coordinate cross-functional teams to identify root causes and implement solutions. - Ensure timely...
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Bengaluru, Chennai, Pune, India White Horse Manpower Consultancy Full time ₹ 2,00,000 - ₹ 12,00,000 per yearMajor Incident Manager to oversee manage critical incidents in IT service operations. Strong leadership, coordination, communication skills to drive rapid resolution, minimize downtime, and ensure stakeholder confidence during high-impact incidents. Required Candidate profileLead and coordinate the end-to-end major incident management process.Drive incident...
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Incident Manager
2 weeks ago
Chennai, Tamil Nadu, India Photon Full time ₹ 5,00,000 - ₹ 8,00,000 per yearAbout The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third...
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Incident Manager
7 days ago
Chennai, India Photon Full timeAbout The Role Incident Manager - About The Role Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third...