Incident management

Roles and Responsibilities :Manage incidents from detection to resolution, ensuring minimal downtime and optimal service levels.Coordinate with cross-functional teams to identify root causes of incidents and implement corrective actions.Develop and maintain incident reports, including status updates, timelines, and resolution details.Collaborate with...

Incident Management:Manage and prioritize complex IT service incidentsDevelop and implement incident response strategiesCoordinate communication between technical teams and stakeholdersEnsure incidents are logged, tracked, and resolved within agreed SLAsStakeholder Communication:Communicate incident status to management and...

About The Role   Incident Manager - About The Role   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third...

DescriptionIncident Manager - Job Description Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third parties (as...

Job Title:Incident Manager (Long-Term Contract)Location:Cessna Business Park, Bangalore (Hybrid)Minimum Requirements:Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures.Ability to analyze logs, dashboards, and monitoring tools to diagnose and resolve issues efficiently.Strong documentation, trend...

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you...

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Infrastructure...

A globally focused shipping and terminal organisation.Achieve its goals by successfully innovating and creating world class solutions.About Our ClientWith a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.Job DescriptionManage and lead the resolution of major...

Job DescriptionDoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the...

Position TypeFull timeType Of HireExperienced (relevant combo of work and education)Education DesiredBachelor's DegreeTravel Percentage1 - 5%Senior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues...