
Major Incident Manager- 15 LPA- Contract
5 days ago
Job Title:
Incident Manager (Long-Term Contract)
Location:
Cessna Business Park, Bangalore (Hybrid)
Minimum Requirements:
- Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures.
- Ability to analyze logs, dashboards, and monitoring tools to diagnose and resolve issues efficiently.
- Strong documentation, trend analysis, and incident tracking abilities.
Desired Skills:
- Proactive, results-driven mindset with strong communication and leadership skills.
- Hands-on experience with incident management tools such as JIRA, PagerDuty, and ServiceNow.
Responsibilities:
- Serve as the primary point of contact during major incidents, ensuring structured and transparent communication.
- Engage effectively with engineering, product, and leadership teams for escalation and resolution.
- Collaborate with developers, service owners, and engineers to drive root cause analysis (RCA) and prevent recurring issues.
- Attend postmortems, document findings, and ensure actionable follow-ups for engineering improvements (monitoring, automation, optimization).
- Provide timely communication updates to business stakeholders and leadership before, during, and after incident resolution.
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