
Major Incident Manager- 15 LPA- Contract
6 days ago
Job Title:
Incident Manager (Long-Term Contract)
Location:
Cessna Business Park, Bangalore (Hybrid)
Minimum Requirements:
- Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures.
- Ability to analyze logs, dashboards, and monitoring tools to diagnose and resolve issues efficiently.
- Strong documentation, trend analysis, and incident tracking abilities.
Desired Skills:
- Proactive, results-driven mindset with strong communication and leadership skills.
- Hands-on experience with incident management tools such as JIRA, PagerDuty, and ServiceNow.
Responsibilities:
- Serve as the primary point of contact during major incidents, ensuring structured and transparent communication.
- Engage effectively with engineering, product, and leadership teams for escalation and resolution.
- Collaborate with developers, service owners, and engineers to drive root cause analysis (RCA) and prevent recurring issues.
- Attend postmortems, document findings, and ensure actionable follow-ups for engineering improvements (monitoring, automation, optimization).
- Provide timely communication updates to business stakeholders and leadership before, during, and after incident resolution.
-
Major Incident Manager
2 weeks ago
Bengaluru, Karnataka, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service...
-
Major Incident Management
2 weeks ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
-
Major Incident and Problem Manager-1
6 days ago
Bengaluru, Karnataka, India Aptiv plc Full time**Major Incident and Problem Manager** **Main purpose**: As the Major Incident & Problem Manager you are responsible for both hands-on Major Incident Management, and at all other times the Problem Management of prior major incidents. You will be responsible for managing the Major Incident process, reporting & governance as well as the co-ordination and...
-
Incident management
2 weeks ago
Greater Chennai Area, India Live Connections Full time ₹ 2,00,000 - ₹ 6,00,000 per yearExp : 7yrs to 10yrsPrimary skill:Major incident Management, ITIL
-
Consultant – Major Incident Manager
2 weeks ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Consultant – Major Incident Manager
2 weeks ago
Bengaluru, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
System Engineer III
2 weeks ago
Bengaluru, India Tesco Technology Full timeJob Description About the role As a Major Incident Manager, you will lead Tesco's response to critical incidents (major & significant), ensuring rapid recovery of services with minimal business impact. This role demands high levels of urgency, communication excellence, technical breadth, and stakeholder confidence. You will be accountable not just for...
-
▷ Urgent Search: Major Incident Response Analyst
2 weeks ago
Bengaluru, India Astellas Pharma Full timeJob Description Purpose And Scope We are looking for a detail-oriented and proactive Major Incident Response Analyst to join our incident response team. The ideal candidate will be responsible for analyzing and managing major incidents that affect our operations, ensuring timely resolution and minimizing impact on the business. This role requires strong...
-
Bengaluru, Chennai, Pune, India White Horse Manpower Consultancy Full time ₹ 2,00,000 - ₹ 12,00,000 per yearMajor Incident Manager to oversee manage critical incidents in IT service operations. Strong leadership, coordination, communication skills to drive rapid resolution, minimize downtime, and ensure stakeholder confidence during high-impact incidents. Required Candidate profileLead and coordinate the end-to-end major incident management process.Drive incident...
-
Incident Manager
2 weeks ago
Bengaluru, Indore, India Tech Mahindra Full time ₹ 8,00,000 - ₹ 24,00,000 per yearManaging major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.Coordinating...