Major Incident Manager

5 days ago

Chennai, India Michael Page Full time

A globally focused shipping and terminal organisation.Achieve its goals by successfully innovating and creating world class solutions.About Our ClientWith a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.Job DescriptionManage and lead the resolution of major incidents to restore services efficiently.Coordinate cross-functional teams to identify root causes and implement solutions.Ensure timely communication with stakeholders regarding incident updates and resolutions.Develop and maintain incident management processes and documentation.Analyse incident trends to identify areas for improvement and risk mitigation.Act as a point of escalation for critical incidents within the organisation.Collaborate with service teams to ensure adherence to SLAs and operational standards.Provide post-incident reports and recommendations for future prevention.The Successful ApplicantA successful Major Incident Manager should have:A degree in computer science, information technology, or a related field.Experience in managing incidents in a technology-focused environment.Strong problem-solving and decision-making abilities under pressure.Excellent communication skills to engage with technical and non-technical stakeholders.Knowledge of incident management frameworks and tools.A proactive approach to identifying and addressing potential risks.

  • Major Incident Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionDoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the...

  • Major Incident Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Wipro Full time

    We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...

  • Major Incident Managers Bangalore Hyderabad Pune Chennai

    1 week ago

    Bengaluru, Chennai, Pune, India White Horse Manpower Consultancy Full time ₹ 2,00,000 - ₹ 12,00,000 per year

    Major Incident Manager to oversee manage critical incidents in IT service operations. Strong leadership, coordination, communication skills to drive rapid resolution, minimize downtime, and ensure stakeholder confidence during high-impact incidents. Required Candidate profileLead and coordinate the end-to-end major incident management process.Drive incident...

  • Incident Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Photon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role   Incident Manager - About The Role   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third...

  • Incident management

    2 weeks ago

    Greater Chennai Area, India Live Connections Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Exp : 7yrs to 10yrsPrimary skill:Major incident Management, ITIL

  • Change and Incident Manager

    5 days ago

    Chennai, Tamil Nadu, India Inchcape Shipping Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Who We Are:At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated...

  • Technical Support Lead

    6 days ago

    Chennai, India Akshaya IT Business solutions Full time

    Description : Technical Support Lead (L1 Team & Incident Management)Key Skills : L1 Support Leadership, Incident Management, Crisis Communication, Process Optimization, Jira/Confluence, 24/7 OperationsYears of Experience : 10 - 14 YearsLocation : ChennaiJob Summary : We are seeking a seasoned Technical Support Lead with 1014 years of specialized experience...

  • Sr. Major Incident Management Engineer

    5 days ago

    Chennai, Tamil Nadu, India Neurealm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Chennai, Tamil Nadu, IndiaDepartmentBusiness Process OutsourcingJob posted onSep 24, 2025Employment typeFull Time EmployeeITSM Responsibilities:Design, implement, and optimize IT Service Management processes based on ITIL best practices.Lead ITSM tool configuration, customization, and integration to enhance service delivery.Conduct regular assessments of...

  • Incident Responder

    1 week ago

    Chennai, Tamil Nadu, India L&T Technology Services Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    LTTS IndiaChennaiJob DescriptionYou will be part of the Cyber Defence Group responsible for managing and investigating Cyber Incidents for our customers. If you are a person who approaches every challenge in a solution-oriented manner, then this is the right job for youDesign and implement Incident Response strategy covering entire incident lifecycleDevelop...

  • Cyber Security Incident Responder

    7 days ago

    Chennai, India WPP Full time

    **WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of...