Voice coach

4 days ago

Hyderabad, India TP Full time

HIRINGLocation- Hyderabad and Mumbai (Malad)Job Summary:We are seeking a skilled and passionate Voice Coach to enhance the verbal communication skills of customer-facing teams. The ideal candidate will specialize in voice modulation, pronunciation, accent neutralization, and tone control to improve customer experience and brand representation.️ Key Responsibilities:- Conduct voice and accent training sessions for new hires and existing agents.- Coach individuals on pronunciation, clarity, pace, tone, and modulation.- Identify speech and communication gaps through call audits and feedback.- Design and deliver customized voice coaching modules for different process needs.- Collaborate with training and quality teams to align voice coaching with business goals.- Monitor progress of coached employees and provide ongoing support.- Maintain training records and prepare reports on coaching effectiveness.- Stay updated on industry best practices in voice and communication training.Qualifications:- Bachelor’s degree in any field.- 6months + of experience in voice coaching, preferably in a contact center or customer service environment.- Strong expertise in accent neutralization, phonetics, and vocal techniques.- Excellent interpersonal, facilitation, and feedback skills.- Familiarity with call center tools and quality monitoring systems.

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