Service Delivery Manager
4 days ago
Company Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required controls. The core service delivered by the SOC is Managed Detection & Response and Incident Response.About the Role:We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis.You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist Cyber consultancy, be “application aware” and assist with uncovering growth opportunities with the client through new or product upgrades.This role is focused on delivering SOC service for our customers. Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following the procedures.Great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.Continual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client’s business including orchestration of strategic business planning, roadmaps and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementSkills and Experience:Minimum of 5 years work experience in Service ManagementExperience in Deliver Cyber of SOC (Security Operation Centre ) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident response.Strong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time management ·Strategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environment.Self-sufficiency and a high degree of autonomy.Ability to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement life cycle for customers.Lead the incidents to resolution.DesirableCommercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, Networking & Cyber Security).Industry-based technical certifications (e.g., Cisco, Fortinet, Palo Alto, CrowdStrike, Rapid7, NetSkope Etc.)This role is focused on delivery of SOC service for our customer. Experience with SOC, SIEM and understanding of Cyber security is very important for this role. Candidate with no SOC, SIEM or Cyber experience will not be selected for this role
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Services Delivery Manager
1 week ago
Mumbai, India Snowflake Full timeBuild the future of the AI Data Cloud. Join the Snowflake team. As a Services Delivery Manager, you are engaged at the account level in providing visibility, service reviews and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work...
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Service Delivery Management
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Mumbai, Maharashtra, India Hitachi Vantara Full timeLocation: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India SBI MUTUAL FUND (SBIMF) Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description for Service Delivery ManagerJob Title: Service Delivery Manager / Chief ManagerReporting Manager: Lead - IT InfrastructureJob Location- SBIFM Corporate OfficeRole Description:This role is responsible who will have a high level of interaction with a cross-functional team, and management. It includes closely working and ensuring troubleshooting...
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Service Delivery Manager
7 days ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
7 days ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
7 days ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
7 days ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
5 days ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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Service Delivery Manager
5 days ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
