Service Delivery Manager
4 weeks ago
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements.Key Responsibilities- Act as the Single Point of Contact (SPOC) for all client communication related to service delivery.- Ensure SLAs and contractual commitments are consistently met; proactively highlight issues and risks to Client.- Manage a large technical team including shift planning, leave approvals, performance tracking, and day-to-day operations.- Identify and manage low performers through Performance Improvement Plans (PIPs) or replacements as necessary.- Participate in recruitment, onboarding, and training of new team members; ensure continuous skill enhancement and career growth.- Ensure adequate manpower availability across all shifts and locations to meet SLA requirements.- Conduct internal team meetings to review issues, performance, and improvement plans.Qualifications & Experience- Bachelor’s degree in Computer Science, Electronics, or a related discipline (B.Tech / BCA / MCA).- Minimum 5 years of experience in a Service Delivery Manager role within IT Infrastructure or Managed Services.- Strong understanding of ITIL framework and experience with ITSM tools (ServiceNow, Remedy, etc.).- Proven ability to lead medium-to-large technical teams and ensure operational excellence.- Experience managing client engagements in SLA-driven environments.- Excellent written and verbal communication skills with experience in client interaction and executive reporting.- Strong analytical, problem-solving, and decision-making abilities.
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description • 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. • Strong knowledge of ITIL framework and service management best practices. • Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. • Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, India r3 Consultant Full timeSERVICE DELIVERY MANAGER Job Description • 8+ years of experience in IT service delivery, with at least 3 years in an SDM role. • Strong knowledge of ITIL framework and service management best practices. • Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. • Excellent stakeholder...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India r3 Consultant Full time ₹ 24,00,000 - ₹ 36,00,000 per yearSERVICE DELIVERY MANAGERJob Description• 8+ years of experience in IT service delivery, with at least 3 years in an SDM role.• Strong knowledge of ITIL framework and service management best practices.• Hands-on experience in managing EUS operations, including desktop support, remotesupport, and service desk functions.• Excellent stakeholder...
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Service Delivery Management
2 weeks ago
Mumbai, Maharashtra, India Hitachi Vantara Full timeLocation: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and projects for...
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Service Delivery Manager
2 hours ago
Mumbai, Maharashtra, India Hitachi Vantara Full timeAbout the Role:Location: MumbaiWorking Model: 70% at customer locationWorking Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)Key Responsibilities:Lead and manage IT infrastructure service delivery and...
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Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India SBI MUTUAL FUND (SBIMF) Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description for Service Delivery ManagerJob Title: Service Delivery Manager / Chief ManagerReporting Manager: Lead - IT InfrastructureJob Location- SBIFM Corporate OfficeRole Description:This role is responsible who will have a high level of interaction with a cross-functional team, and management. It includes closely working and ensuring troubleshooting...
