Service Desk Analyst

2 days ago


Bangalore, India Launchio Consulting Full time € 5,00,000 - € 7,00,000

Job Title: Service Desk Analyst

Location: Bangalore / Pune

Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience)

About the Role

We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving technical issues, particularly related to Active Directory.

Key Responsibilities

  • Act as the first point of contact for users, providing prompt and effective technical support.
  • Handle user queries, troubleshoot issues, and provide resolutions within SLA timelines.
  • Manage, track, and resolve incidents/requests using ticketing tools.
  • Diagnose and resolve Active Directory-related issues including password resets,


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