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2 days ago
Job Title: Service Desk Analyst
Location: Bangalore / Pune
Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience)
About the Role
We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving technical issues, particularly related to Active Directory.
Key Responsibilities
- Act as the first point of contact for users, providing prompt and effective technical support.
- Handle user queries, troubleshoot issues, and provide resolutions within SLA timelines.
- Manage, track, and resolve incidents/requests using ticketing tools.
- Diagnose and resolve Active Directory-related issues including password resets,
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