Service Desk Analyst

20 hours ago

bangalore, India Launchio Consulting Full time

Job Title: Service Desk Analyst

Location: Bangalore / Pune

Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience)

About the Role

We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving technical issues, particularly related to Active Directory.

Key Responsibilities

  • Act as the first point of contact for users, providing prompt and effective technical support.
  • Handle user queries, troubleshoot issues, and provide resolutions within SLA timelines.
  • Manage, track, and resolve incidents/requests using ticketing tools.
  • Diagnose and resolve Active Directory-related issues including password resets, account lockouts, and permissions.
  • Escalate complex issues to the next level of support teams when required.
  • Ensure high-quality customer service and maintain accurate documentation of issues and resolutions.

Requirements

  • Strong communication skills (both verbal and written).
  • Proven experience in user query/issue handling with a customer-centric approach.
  • Hands-on experience with ticketing tools (ServiceNow, JIRA, Remedy, etc.).
  • Experience in resolving Active Directory issues.
  • Ability to work in a fast-paced environment and handle multiple priorities.

Additional Details

  • Joining Requirement: Immediate joiners only.
  • Job Type: Full-time / On-site.

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