IT Support and Service Desk Operator
7 hours ago
Experience: 2–4 years
Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through efficient service desk solutions.
As a Service Desk Analyst, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction. You’ll work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.
Provide first-level technical support and resolve incidents efficiently.
Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
Support user onboarding, access provisioning, and basic resource requests.
Monitor system health and generate service performance reports.
Guide users through self-service portals and support documentation.
Ensure compliance with SLAs and service quality standards.
2+ years of experience in IT service desk, help desk, or technical support.
~ Hands-on experience with cloud services support (preferably GCP).
~ Proficiency in ITIL framework and service management processes.
~ Strong troubleshooting skills in application and infrastructure support.
~ Familiarity with remote support tools and basic system monitoring.
~ Excellent communication and customer service skills.
~ Bachelor’s or Master’s degree in a relevant field.
Service Management: Incident, problem, and change management; Technical Support: User access management, application troubleshooting, remote support, and escalation handling.
Compute Engine and Cloud Storage support
Monitoring dashboards and alert triage
Billing usage analysis and cost monitoring
ITIL Foundation (Required)
Google Cloud Digital Leader or Associate Cloud Engineer
Continuous learning and certification support.
Flexible work arrangements and a strong focus on work-life balance.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transformation to address the evolving needs of customers and citizens. With a strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs—from strategy and design to operations.
It is a responsible and diverse organization with market-leading capabilities in digital, cloud, and data.
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