1st Line

12 hours ago

Bangalore, India Everlight Radiology Full time
Global Service Desk Manager
Are you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks?

At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.
At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential.

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.

A hybrid flexible working environment
An employee-led development programme (CONNECT) to enhance your skills and career progression
Mental Health and Well-Being Support

Serving as the initial point of contact in the IT support call centre
Travelling to Radiologist homes to provide onsite support when required
Diagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for support
Previous experience in IT Support
Excellent English written and oral communication
Workstation build experience
Experience working with HL7 integration engines
Familiarity with PACS/RIS software and DICOM standards

Experience working with radiologists/clinicians

We’re looking for someone to start ASAP
Please note: due to the global nature of Everlight, some interviews may be held outside of normal office hours.

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