Service desk analyst

3 weeks ago

Bangalore, India Launchio Consulting Full time

Job Title: Service Desk Analyst Location: Bangalore / Pune Salary Range: ₹5 LPA – ₹7 LPA (Based on Experience) About the Role We are looking for a highly skilled and customer-focused Service Desk Analyst to join our team. The ideal candidate should have excellent communication skills, hands-on experience with ticketing tools, and expertise in resolving technical issues, particularly related to Active Directory. Key Responsibilities Act as the first point of contact for users, providing prompt and effective technical support. Handle user queries, troubleshoot issues, and provide resolutions within SLA timelines. Manage, track, and resolve incidents/requests using ticketing tools. Diagnose and resolve Active Directory-related issues including password resets, account lockouts, and permissions. Escalate complex issues to the next level of support teams when required. Ensure high-quality customer service and maintain accurate documentation of issues and resolutions. Requirements Strong communication skills (both verbal and written). Proven experience in user query/issue handling with a customer-centric approach. Hands-on experience with ticketing tools (Service Now, JIRA, Remedy, etc.). Experience in resolving Active Directory issues . Ability to work in a fast-paced environment and handle multiple priorities. Additional Details Joining Requirement: Immediate joiners only. Job Type: Full-time / On-site.

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