Remote - IT support Engineer

1 day ago


India Shyld AI Full time
About Shyld AI Shyld AI is building the first generation of Physical AI Agents to automate infection prevention and operational intelligence in hospitals and controlled environments. Our flagship wall-mounted UV-C disinfection system leverages AI, robotics, and multi-modal sensing to keep healthcare environments safe and efficient. Shyld AI partners with leading U.As we expand globally, we are seeking an IT Engineer to support our distributed team and ensure secure, reliable IT operations across systems, networks, and devices.

The IT Engineer (Remote) will be responsible for managing IT infrastructure, supporting employees with hardware/software needs, and maintaining secure access to company systems. You will play a key role in ensuring smooth IT operations for a fast-growing, globally distributed startup.

IT Support & Troubleshooting

Provide remote support for employees' hardware, software, and connectivity issues.

Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools.

Maintain documentation for IT support procedures.

Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure).

Monitor system access and ensure compliance with company policies.

Network & Security Management

Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment).

Respond to IT security incidents and escalate as needed.

Suggest and implement improvements in IT processes and workflows.

Collaborate with engineering and operations teams to support remote deployments and field devices when needed.

Bachelor's degree in Information Technology, Computer Science, or related field.

~3+ years of IT support, systems administration, or similar experience.

~ Strong knowledge of Windows, macOS, and Linux environments.

~ Experience with Google Workspace / Office 365 administration .

~ Hands-on experience with cloud platforms (AWS, GCP, or Azure) is a plus.

~ Ability to work independently in a remote environment and collaborate across time zones.

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