
Remote - IT support Engineer
1 day ago
The IT Engineer (Remote) will be responsible for managing IT infrastructure, supporting employees with hardware/software needs, and maintaining secure access to company systems. You will play a key role in ensuring smooth IT operations for a fast-growing, globally distributed startup.
IT Support & Troubleshooting
Provide remote support for employees' hardware, software, and connectivity issues.
Manage onboarding and offboarding processes, including provisioning laptops, accounts, and tools.
Maintain documentation for IT support procedures.
Manage user accounts and permissions across tools such as Google Workspace, Slack, GitHub, Jira, Zoom, and cloud infrastructure (AWS, GCP, Azure).
Monitor system access and ensure compliance with company policies.
Network & Security Management
Implement IT security best practices to protect sensitive data (HIPAA, SOC2 alignment).
Respond to IT security incidents and escalate as needed.
Suggest and implement improvements in IT processes and workflows.
Collaborate with engineering and operations teams to support remote deployments and field devices when needed.
Bachelor's degree in Information Technology, Computer Science, or related field.
~3+ years of IT support, systems administration, or similar experience.
~ Strong knowledge of Windows, macOS, and Linux environments.
~ Experience with Google Workspace / Office 365 administration .
~ Hands-on experience with cloud platforms (AWS, GCP, or Azure) is a plus.
~ Ability to work independently in a remote environment and collaborate across time zones.
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