Remote Support Engineer

Come and join a 10-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization.

About TeamLogic IT Assist:

Were a 100-person, $22 M managed services provider operating across PA, NJ, NC and FL. Our culture is built on Empathy, Transparency, and Data-Driven Decision-Making, and our mission is simple: Make fans of clients, co-workers, and vendors. For three years running weve been named Best Place to Work in PA, and we maintain a 98 % CSAT and 89 NPS.

Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals.

We are proud of our Glassdoor Review of 5.0 of employee testimonials.

Check it out yourself: ,12_IL.13,

Company Website:

Position Name: Remote service Engineer (L2/L3)

Job Location - India (Remote)

Job Description:

Help Desk Candidates must be versed in basic Server Configuration Methods including Standalone and Virtualized Environments, Support of WAN and LAN networks, Backups, Email Systems (Exchange, Cloud, and Others) Disaster Recovery, Business Continuity Planning, Desktop Configuration, Support, and Troubleshooting. Excellent Verbal and Writing Skills are a must. Experience with Apple products and EMR systems is not required but would be helpful. The successful candidate will be able to look at simple and complex network environments to troubleshoot any number of problems including, but not limited to, firewall issues, Windows Active Directory complexities, domain namespace blacklisting, printer issues, email delivery problems, backup issues, virtualized system errors, various compliance issues, and other problems. The successful candidate will also demonstrate excellent customer service skills as well as technical excellence in all communications, whether client-facing or internal. There is a strong focus on Windows Technologies, Datto, Acronis Backup & Recovery Products, VMWare Virtualization, Sophos and Cisco Firewalls, VPN Connectivity, and Dell Systems. Other technologies and hardware are also supported.

Primary responsibilities:

• Strong English communication skills.
• Should have experience in the USA or other country time shift.
• Should have experience in direct client communication Phone email.
• Provide in-depth technical support for clients and partners via phone, e-mail, and Remote support.
• Determine the best approach for resolving technical issues that will yield the desired turnaround time and optimal customer solution while minimizing the impact on the clients.
• Engage management, as needed, on highly sensitive or recovery issues.
• Provide exceptional customer service in politically charged environments.
• Maintain strong working knowledge of all related products and technologies as well as future release products and take ownership of product improvement in key product areas.
• Participate in planned team shift rotations to cover business.

Primary Skills:

• Strong English communication skills.
• Should have experience in the USA or other country time shift.
• Should have experience in direct client communication Phone email.
• Minimum of 4 years of experience working as a Tier 2/3 Support Engineer, Developer Support, or equivalent client-facing position.
• Superior problem-solving and troubleshooting skills in technical areas.
• Exceptional customer service, overall communication skills, and technical writing skills.
• Must have sufficient technical depth to communicate with Escalation partners and other internal organizations at a peer level.
• Must have the ability to work independently with minimal management supervision and as part of a team of engineers.
• Demonstrated aptitude for providing exceptional customer service in politically charged environments.
• Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
• Ability to apply technology to improve existing products and systems for customers and internal use.
• Ability to adapt quickly to changing circumstances, direction, and strategy.
• Demonstrate strategic thinking with value-add contributions.

Technical Requirements:

• Strong English communication skills.
• Should have experience in the USA or other country time shift
• Should have experience in direct client communication Phone email.
• Minimum 4+ years of experience in Office 365 Ecosystem.
• Understanding of client/server, networking, and Internet technologies fundamentals.
• Experience with Active Directory, Azure, Office365, VPN, MFA, RDP
• Experience with remote tools.
• Minimum 3+ years of Networking experience (Firewall, Server, Router, Switches etc.)
• Hands-on experience in troubleshooting Printers and Multi-Function Devices (MFD)
• Minimum 4 + years of technical support experience with an IT Service Desk or Technical Support.

Additional Skills:

• Excellent customer management and service skills. interpersonal skills.
• analytical and problem -solving skills
• Excellent written, oral, and verbal communication skills in English

Why Join TeamlogicIT?

• Work in a fast-paced, innovative environment with a dynamic team of experts.
• Engage with cutting-edge security technologies to protect and empower an evolving workforce. Contribute to meaningful projects with a direct impact on the companys cybersecurity posture. Opportunities for professional growth, training, and certification support.
• If you're passionate about cybersecurity and want to play a key role in protecting critical infrastructure and enabling secure innovation, we encourage you to apply

Benefit:

• Industry-leading Compensation + All HR benefits