Remote Support Engineer

5 days ago

Gurugram India Agilent Technologies Full time

Job Description

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.

Responsibilities of this position include but are not limited to;

Responsible for providing remote post-sales hardware, software technical support and Application support services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.

Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma/Proteomics/Pharma/Food etc. in Manesar location.

Expected to operate and work independently; receives minimal guidance and generally only on the most complex issues; consults on issues as needed or requested.

Cost & time effective application method deployment on Agilent instruments

Promptly troubleshoot method/technology transfers issues from one instrument to another.

Lead Projects Requiring Coordination With Other Functions & Customers.

Deliver product seminars for customers, prospects, and employees.

Training of internal & external team and provide technical support.

Respond promptly to related customer queries & help in prompt resolution of customer escalations.

Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.

Must be willing to travel to customer locations as a part of learning and development.

Qualifications

Master's Degree in Chemistry/Analytical Chemistry/Instrumentation/Pharmacy/Biotechnology/Life Science or equivalent

Relevant basic/theoretical knowledge of analytical instruments like LC/LCMS/QTOF, GC/GCMS, etc.

Experience 18-24 months

Candidate should enjoy talking and communicating with customers with the help of remote tools and provide resolution to the raised queries.

Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.

Note#:

Preferably LCMS, LCQTOF for Biopharma

Preferably GCMS for Food & Pharma

Computer and IT Skills -Microsoft Outlook, Excel, PowerPoint, SQL, SAP-CRM etc.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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