Technical Support Engineer
4 weeks ago
Job Description
About Us
LENS Corporation is a growing deep-tech startup buildingAI-driven and cloud-native solutions. We deliver high-performance products for enterprises and government clients, and our technical support team plays a crucial role in ensuring reliability, customer success, and smooth deployments.
Role Overview
We are seeking aTechnical Support Engineerwith strong troubleshooting and problem-solving skills. You will act as the first point of contact for technical issues, diagnose and resolve problems across software, hardware, and networks, and collaborate with internal teams to ensure high-quality support for our customers.
This role may also require working inUS time zones (night shifts). Candidates should be open to flexible working hours.Additional pay, food, and travel supportare provided for employees working on night shifts.
Key Responsibilities
- Serve as the primary contact for support inquiries via phone, email, and ticketing systems.
- Diagnose and resolve software, hardware, and network-related issues through remote troubleshooting.
- Escalate complex cases to engineering teams while ensuring timely follow-up.
- Monitor system performance and proactively identify potential technical issues.
- Document issues, resolutions, and maintain detailed knowledge base articles.
- Assist with technical documentation and user training materials.
- Participate in on-call rotations for after-hours support when required.
- Conduct user training on best practices and standard troubleshooting procedures.
Requirements
- Bachelor's degree in Computer Science, IT, or related field.
- 2+ years of hands-on technical support/engineering experiencein a professional environment.
- Proficiency inWindows, Linux, and Mac OS systems.
- Familiarity withticketing systems and ITSM tools(e.g., Jira, ServiceNow).
- Experience with remote troubleshooting techniques and tools.
- Strong communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience and empathy.
Preferred
- Relevant certifications (CompTIA A+, Network+, AWS, etc.).
- Exposure tocloud environments(AWS, Azure, or GCP).
- Knowledge ofscripting (Python, PowerShell, or Bash).
- Familiarity with networking concepts, security practices, and SaaS environments.
What We Offer
- Competitive salary package.
- Health insurance & wellness benefits.
- Paid time off and holidays.
- Professional development and certification support.
- Shift allowances, food, and travel support for US/night shifts.
- Growth opportunities towardSystem Administration or Team Lead roles.
-
Technical Support Engineer
4 days ago
Gurugram, India Birdeye Full timeKey Responsibilities :- Deliver high-quality technical support to global customers using voice, chat, and email channels.- Troubleshoot and resolve customer-reported issues related to SaaS products and integrations.- Utilize tools like Kibana, Postman, CURL, REST clients, FTP clients, and Jira to analyze and debug technical issues.- Execute and interpret...
-
Technical Support Engineer
7 days ago
Gurugram, India Snapmint Full timeWhat You'll Do : - Act as the first line of technical troubleshooting for Snapmint's merchants and customers.- Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.- Debug API calls, review logs, and provide structured insights to merchants and internal...
-
Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities: • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
-
Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
-
Technical Support Engineer
4 weeks ago
Gurugram, India Think Future Technologies Pvt Ltd Full timeWe are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide. Roles & Responsibilities:• Supporting our global customers via email, phone, and webcasts, guiding customers, partners and...
-
Technical Support Engineer
3 weeks ago
Gurugram, India Llp S3bglobal Technologies Full timeJob Description Requirements: Must Have: - Customer-facing experience providing technical and customer support to English-speaking clients - Proficiency with HTML, running API calls using CURL and REST client tools such as Postman - Experience using Kibana, Jira, and FTP clients for troubleshooting and issue tracking - 1 to 2+ years working in SaaS-based...
-
Technical Support Lead
3 weeks ago
Gurugram, Gurugram, India Delhivery Full timeJob Description About the Team: The technology team at Delhivery is seeking a Technical Lead in Production Support & Integration (PSI) team. The role is inherently cross-functional which involves working closely with Clients, , business development, engineering, design, and customer service teams to define and design the next evolution of Delhivery...
-
▷ [07/10/2025] Technical Support Engineer
3 weeks ago
Gurugram, Gurugram, India Snapmint Full timeJob Description What You'll Do - Act as the first line of technical troubleshooting for Snapmint's merchants and customers. - Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting. - Debug API calls, review logs, and provide structured insights to merchants and...
-
Gurugram, India Logixgrid Technologies Pvt. Ltd. Full timeWe are seeking a skilled Technical Support and DevOps Engineer to handle customer technical queries, manage integrations, oversee development projects, and maintain our AWS cloud infrastructure. The ideal candidate will also be responsible for team training and mentoring. This role requires a blend of technical expertise, problem-solving skills, and...
-
T2 Technical Support Engineer
4 weeks ago
Gurugram, India Taboola Full timeRealize your potential by joining the leading performance-driven advertising company! As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients,...
