Technical Support Engineer

3 weeks ago


Gurugram, India Llp S3bglobal Technologies Full time

Job Description Requirements: Must Have: - Customer-facing experience providing technical and customer support to English-speaking clients - Proficiency with HTML, running API calls using CURL and REST client tools such as Postman - Experience using Kibana, Jira, and FTP clients for troubleshooting and issue tracking - 1 to 2+ years working in SaaS-based product companies handling international customers via voice, chat, and email - Fluency in English (reading, writing, and speaking) with excellent interpersonal skills and phone etiquette - Strong problem-solving and troubleshooting abilities - Fundamental knowledge of writing and executing MySQL database queries - Bachelor's degree in Computer Science, BCA, MCA, Information Systems, Engineering, or equivalent Good to Have: - Experience in upsell and cross-sell customer interactions - Understanding of Webhook and API Integration (e.g., Zapier) - Familiarity with e-commerce platforms and merchant payment systems such as PayPal, Stripe, CyberSource, etc.



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