T2 Technical Support Engineer

7 days ago

Gurugram, India Taboola Full time

Realize your potential by joining the leading performance-driven advertising company

As a T2 Technical Support Engineer on the Global Support team in our Gurugram Office, you’ll play a key role in troubleshooting and resolving complex technical issues for our Account Managers, Sales teams, and end advertisers. You’ll work directly with global clients, supporting them with high-level technical solutions and ensuring the optimal performance of Taboola’s SaaS products. If you’re passionate about problem-solving, customer satisfaction, and working in a dynamic environment, this is the perfect role for you

To thrive in this role, you’ll need:

Extensive experience in the AdTech industry, with a deep understanding of its ecosystem and trends. Proficiency in programmatic advertising concepts and workflows. Advanced SQL skills with the ability to write complex queries for data extraction, analysis, and in-depth troubleshooting. Advanced troubleshooting skills to quickly diagnose, isolate, and resolve highly complex technical issues. Advanced technical orientation and understanding – familiarity with architectural design and flows, relations between frontend and backend services, and the ability to read code. Experience with APIs and RESTful services for integration and troubleshooting. Knowledge of data analysis tools such as Kusto, Grafana, Big Query, and Kibana. Strong problem-solving skills to quickly diagnose and resolve complex issues. Fluent English communication skills (both verbal and written) and the ability to manage customer interactions professionally.

Bonus points if you have:

A background in Digital Advertising (DB360, Google Analytics, GTM, etc.) Experience in a multinational organization, collaborating with diverse teams.

How you’ll make an impact:

Troubleshoot complex issues related to digital advertising metrics, using system logs and data analysis tools. Take end-to-end ownership of investigative cases, ensuring timely resolutions within service agreement levels. Collaborate with internal teams (1st and 3rd level support, Product, R&D) to improve processes and address technical challenges. Engage with advertisers directly, understanding their issues, providing solutions, and ensuring customer satisfaction. Generate detailed reports and insights, offering data-driven solutions to enhance customer experience. Provide ongoing support and drive continuous improvement across teams and processes.

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