▷ [07/10/2025] Technical Support Engineer

1 day ago


Gurugram Gurugram India Snapmint Full time

Job Description What You'll Do - Act as the first line of technical troubleshooting for Snapmint's merchants and customers. - Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting. - Debug API calls, review logs, and provide structured insights to merchants and internal teams. - Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution. - Document recurring issues, create FAQs/knowledge base articles, and recommend improvements. - Monitor dashboards/alerts and proactively flag system issues before they impact users. - Provide guidance to merchants on best practices during setup, testing, and post-launch. What We're Looking For - Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus). - Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging. - Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech/payment systems preferred. - Ability to write/read SQL queries for troubleshooting data-related issues. - Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders. - Customer-first mindset with the ability to handle pressure and prioritize issues. (ref:hirist.tech)



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