
▷ [07/10/2025] Assistant Manager Telecom
1 day ago
Job Description Role: Telecom-Assistant Manager Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Managers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: - Collaborate with senior management to develop and execute strategies that align with organizational goals. - Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure. - Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services. - Develop disaster recovery plans and conduct testing to detect faults - Engage with clients to understand their business objectives and translate them into technical requirements. - This role is primarily responsible for Design, Engineering and operations of Global Supper of Contact Center Technology that are built on heterogeneous platforms consist of Cloud Contact Center like Nice InContact, Genesis, Amazon Connect and Audio codes - Work closely with business units, IT departments, and external vendors to align telephony solutions with o Provide subject matter expertise and guidance on best practices. Routing & Workflow Optimization: Design and implement skills-based routing strategies to efficiently direct customer interactions to the appropriate agents. Continuously assess and refine workflows to enhance customer experience and operational efficiency - System Implementation & Integration: Lead the deployment and integration of NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API - Lead the response to telephony-related incidents, coordinating with technical teams to resolve issues promptly. Communicate effectively with stakeholders during incidents and ensure thorough documentation. Education and Essential Experience: - Bachelor degree in Engg. - 10+ years overall experience. - Good to have Contact Center domain exp - Project / Implementation experience is must - Good exp in team management - Certifications in contact center management or NICE CXone platforms are advantageous Key Enablers: - Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support. - Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc. - Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary. - Compliance and security related understanding with respect of voice devices & various platforms. - Should be forward looking and have good industry trends and forthcoming technologies in the voice arena like Omni channel capabilities, chatbot, speech analytics, virtual assistant, Amazon connect etc - Strong Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on premise-to-cloud migration deployments - Has to be a good team player, and lead from the front in setting up appropriate learning and conducive environment for development of team. - Ability to work effectively on multiple projects at a time - Keeps documentation up to date for all telecommunications systems but not limited to toll / toll-free numbers, call center routing, trunk routing and voice announcement scripts. - Interacts with end-users (including internal & external clients) in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business. - 24/7 availability for remote support also apart from regular office hours - Act as a Single Point of Contact for assigned projects to ensure all infrastructures is deployed according to the standards. - Excellent verbal and written English communication, interpersonal and customer service skills. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
-
Manager - Presales - Telecom
7 days ago
Gurugram, India Aerial Telecom Solutions Full timeCompany Description: Aerial Telecom Solutions Private Limited, founded in 2010 and headquartered in Mohali, is a leading provider in the global marketplace of telecom, IT, ITes, and Banking industries. With consistent annual growth in revenue and profitability, the company prides itself on exceptional customer satisfaction and building long-term client...
-
[07/10/2025] Assistant Manager
1 day ago
Gurugram, Gurugram, India SBI Card Full timeJob Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...
-
Assistant Manager Telecom
3 weeks ago
Gurugram, India IGT Solutions Full timeRole: Telecom-Assistant Manager Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Managers, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and...
-
Project Manager
3 weeks ago
Gurugram, India GTS Telecom Services Full timeManaging end-to-end project delivery, client coordination.5–10 years of experience in Telecom / SMS domain.Strong knowledge of A2P, SMS Firewall, & fraud management.Excellent communication & stakeholder mgt.Strong expertise in A2P & SMS Firewall.
-
Procurement Manager
1 day ago
Gurugram, Gurugram, India Olam Agri Full timeJob Description Business Information Our team sources natural rubber from over 20,000 smallholder farmers in Cte d'Ivoire. We then process the coagulated cup lump rubber into Technically Specified Rubber (TSR) and export to destinations in Europe, Americas, and Asia. Our factory at Aniassue has one of the most modern setups around the world. It employs over...
-
Business Analyst with Telecom Domain
1 day ago
Bengaluru, India NTT DATA North America Full timeJob Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst with Telecom Domain to join our team in Bangalore, Karntaka (IN-KA), India (IN). Responsible - Ensure...
-
B2B Sales Executive
3 weeks ago
Gurugram, India Kingfisher Telecom Full timeB2B Sales Executive – International SIMs Brand:Kingfisher Telecom (PW-SIMs) Location:Gurgaon, India (HQ) Type:Full-time About Us Kingfisher Telecom (part of Protein World) is launchingPW-SIMs, a premium international SIM service for Indian students heading abroad. Our goal is simple:monopolize the student SIM market in India. We are looking forB2B Sales...
-
Senior Manager – B2B Partnerships
3 weeks ago
Gurugram, India Kingfisher Telecom Full timeSenior Manager – B2B Partnerships (International SIMs) Brand:Kingfisher Telecom (PW-SIMs) Location:Gurgaon, India (HQ) Type:Full-time About Us Kingfisher Telecom (part of the Protein World group) is on a mission to become the#1 SIM provider for Indian students going abroad.We partner withvisa consultancies, universities, colleges, airports, and...
-
Assistant Telecom Manager
3 weeks ago
Gurugram, India IGT Solutions Full timeRole : Assistant Telecom Manager with hand on exp in NICE inContact Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer...
-
Motion Graphic Designer
3 days ago
Gurugram, Gurugram, India Qlikmatrix Full timeJob Description Qlikmatrix is looking for a creative Graphic Designer with experience in electronic media. We're looking for someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs. The graphics should capture the attention of those who see them and communicate the right message. Key...