Remote - IT support Engineer

17 hours ago


India Lepide Full time
With Offices in Texas, London and New Delhi, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the centre of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. We have unprecedented customer support with 99% customer satisfaction.

We are looking for an experienced Technical Support/Presales engineer to join our fast-growing global business. We expect the right candidate to be well educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Design, plan and implement our award-winning Data Security Platform in Enterprise Environments

Helping the existing customers on the outstanding issues through the support tickets.

B. Tech or MCA in relevant area.

~2-4 years software customer service and support experience required.

~2+ years of performing administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms. (Microsoft Certification is a plus.

~ Excellent interpersonal, and verbal English communication, written and presentation skills required.

~ Experience of working with a ticketing tool before, ex - Salesforce, ServiceNow, etc.

~ Experience of delivering product presentations to clients in a pre-sale context.

~ Experience in having worked in a high risk / secure environment preferable.

~ Must have experience of working directly with end user clients

~Experience with SIEM / Auditing / Compliance related technologies.

~ Understanding of IT and the business needs of technology.

~ Any experience having worked in a sales role would be useful.

~ Any customer service experience would be useful.

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