Head of customer service operations

Key Responsibilities:1. Lead & Strategize:Develop and implement customer care strategies that enhance satisfaction, loyalty, and efficiency across the customer life-cycle.2. Process Optimization:Continuously refine and streamline customer service processes to ensure quick response times and issue resolution.Endeavor to reduce operational inefficiencies.3....

Role OverviewOtis, the world's leading elevator and escalator manufacturing, installation, and service company, seeks a skilled Service Operations Manager to join its team in India. As a key member of the service team, this role will be responsible for ensuring the delivery of high-quality elevator maintenance services to customers.ResponsibilitiesMaintain...

About the Role:As a Service Route Operations Manager at Otis, you will play a critical role in ensuring the smooth operation of our elevator and escalator maintenance and repair services. Your primary responsibility will be to oversee the maintenance and repair of our customer units, ensuring that they are functioning efficiently and safely.Key...

Job Purpose: To insure and deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations. Boost the revenue from each invoice by Cross-sell and up-sell company products and services. Job Responsibilities: 1. Customers - Understand the Automotive market (car brands, types and...

Job Title: Area Manager - ServiceJob Summary:Royal Enfield is seeking a talented Area Manager - Service to lead our dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes, providing guidance on overall business operations, and identifying areas for improvement.Key...

Job SummaryWe are seeking a highly skilled Service Operations Manager to oversee and coordinate field service operations related to crusher equipment. The ideal candidate will have strong leadership and team management skills, excellent problem-solving abilities, and in-depth knowledge of crusher equipment.Key Responsibilities:Lead and mentor a team of field...

**Job Title**: Customer Service Hero (US Non-Tech Inbound Process - Call Center) **Company Overview**: Join our dynamic and growing call center team as a Customer Service Hero! We are dedicated to providing exceptional service and building positive relationships with our customers. Be the friendly voice that builds trust and answers queries. **Key...

**The responsibilities of CRM in automotive service department**: - Maintaining a file of the dealership's customer satisfaction achievements. - Assisting service customers during the morning service rush, when possible. - Writing articles for customer newsletters. - Attending sales, service and management meetings. - Maintaining a professional...

**Responsibilities**: Communication: Make outbound calls to potential clients including lorry owners, seekers, agents, and drivers to collect necessary details. CRM Management: Enter and update information accurately in the CRM system. Coordination: Arrange loads for lorries and find vehicles to match available loads. Customer Service: Provide excellent...

**Key Responsibilities:**As a Fresher Customer Service Specialist at HGS, you will be expected to uphold basic professional standards and established procedures, policies before taking action and making decisions.**Key Tasks:**Process claims and handle calls as per the process guidelines.Adhere to the service level and understand Quality & Auditing...

1) Ability to work efficiently and independently as well as within a collaborative team environment 2) Demonstrated commitment to delivering excellent customer service 3) High level of motivation, initiative, and flexibility 4) High standard of keyboard and computer skills including the use of Microsoft Office software 5) Attend to queries from different...

Job DescriptionAs a key member of the Max Life Insurance team, you will be responsible for leading the CBG business operations in the City/State. Your primary objective will be to drive sales through the SME segment, while overseeing the complete business operations and forecasting monthly/annual business targets.Key Responsibilities:Relationship Management:...

Key Responsibilities• Develop and execute business strategies to drive sales growth and revenue expansion in the city/state.• Foster strong relationships with the CBG Circle Head, CSM, Centre Heads, SRMs, and RMs to achieve monthly and annual business targets.• Oversee the complete CBG business operations, forecasting, and executing plans to meet...

Key Responsibilities:⁠ Manage the CBG Circle Head, CSM, Centre Heads, SRMs & RMs relationship to drive sales through the SME Segment.⁠ Oversee complete CBG business operations for City/State, forecast monthly/annual business targets, and execute them within a given timeframe. Provide a growth-driven environment.⁠ Assign targets and organize joint...

Job DescriptionAs a key member of the Max Life Insurance team, you will be responsible for leading the sales and business development efforts in your designated region. Your primary focus will be on building and maintaining strong relationships with key stakeholders, including Centre Heads, SRMs, and RMs.Key Responsibilities:Drive sales growth through the...

Key Responsibilities:Develop and execute business strategies to drive sales growth through the SME segment.Oversee the complete CBG business operations for the city/state, forecasting monthly/annual business targets, and executing them within a given timeframe.Provide a growth-driven environment, assigning targets, and organizing joint monthly PRP with...

Be Part of a Global Industry LeaderAt Otis, we're committed to moving people and goods safely and efficiently. As a Service Route Executive, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Code maintenance and repair worksAttending to customer needs and resolving issues promptlyCollaborating...

As the Industrial Operations Manager at Shahi Exports Pvt Ltd, you will be responsible for leading the production engineering team in optimizing factory operations to achieve maximum efficiency and productivity.Key Responsibilities:Time Study and Analysis: Conduct thorough time studies to identify areas for improvement in the production process, ensuring...

Who We Are…We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect,...

Job Title: Area Manager - ServiceAt Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our service operations in the region.Key Responsibilities:Develop and implement customer engagement plans to increase service market share and customer loyalty.Lead the implementation of service processes and ensure effective...