Service delivery manager
12 hours ago
Service Delivery Manager - Cyber SecurityLocation : MumbaiMode: 5 Days Work from OfficeJob Description- Experience and Manage delivery of cybersecurity services across DLP, Email security, Endpoint security, IAM/PAM, WAF, Encryption, Vulnerability management.- Experience in managing teams delivering the following technologies required DLP- Forcepoint, Email security- Trend micro, Mime cast IAM- Silver fort, Sail Point.- PAM-Arcos, Cyber Ark, WAF-Cloudflare, Imperva Encryption- Trellix, Symantec. Vulnerability Management- Tenable , Qualys.- Compliance standards- SEBI/RBI , ISO etc. Define SLAs, monitor KPIs, and ensure timely execution of security initiatives.- Act as the primary point of contact for internal teams and external vendors for security service delivery.- Develop dashboards and executive reports on security posture, risk exposure, and delivery performance.- Coordinate with audit teams for compliance readiness and evidence collection.- Oversee vulnerability lifecycle management, including scanning, validation, and remediation governance.- Utilize tools like Tenable/Nessus and Qualys for risk-based prioritization. Map vulnerabilities to business risk and track remediation progress.- Ensure adherence to RBI Master Directions, SEBI Cybersecurity Guidelines, and DPDP provisions.- Conduct gap assessments and maintain risk treatment plans.- Support ISO 27001 audits and maintain ISMS documentation.- Collaborate with infra/app teams, auditors, and leadership to address security gaps. Manage exceptions, compensating controls, and policy deviations. Maintain risk registers and GRC tools with automated updates and role-based access.Qualifications & Skills:- 12 to 15 years in cybersecurity service delivery, risk management, and compliance.- Strong experience in managing security programs and vulnerability management.- Should have managed team of 30 -50 members team.- Familiarity with RBI and SEBI cybersecurity frameworks.- Hands-on experience with Tenable/Nessus, Qualys, and GRC platforms.- ISO 27001 Lead Auditor, CISSP, CISM, CRISC, or CISA. PMP or ITIL for service delivery management.Key Skills- Excellent communication skills with understanding of security technologies. Customer and stakeholder management. Service delivery governance.- Risk quantification and executive reporting. Technical expertise in vulnerability management and compliance frameworks.
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1 week ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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1 week ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance...
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2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
