Training manager
5 days ago
Company :
Our Client is a Five Star Hotel near Mumbai airport; part of a renowned International Hotel Chain with a significant presence in India.
Position Overview :
The Company is seeking a skilled Training Manager to lead the Training/L&D function and will help drive Company Values and Philosophy and ensures all training and development activities are strategically linked to the organisation's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of training programs. Measures the effectiveness of training to ensure a return on investment.
Responsibilities:
Administering Employee Training Programs
Promotes and informs employees about all training programs.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Meets with training cadre on a regular basis to support training efforts.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Preferred Qualifications & Experience:
IHM/BHM or Relevant Hospitality Management Degree
Additional Certification in L&D will be an added advantage.
8-10 years of progressive experience with reputed Hotels , with initial exposure to Operational Departments like F&B/Front Office and hands on Training experience across all Departments of at least 6-7 years.
Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
Ability to interact and engage with a associates across all levels.
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