Associate General Manager

Overview CorroHealth is the leading provider of clinically led healthcare analytics and technology-driven solutions, dedicated to positively impacting the financial performance for physicians, hospitals, and health plans. With over 13,000+ employees worldwide, CorroHealth offers integrated solutions, proven expertise, intelligent technology, and scalability to address needs across the entire revenue cycle. Our global presence extends over 10 locations, including the United States, 8 locations across India, and the United Kingdom, enhancing our ability to deliver exceptional service on a large scale.

Job Title: AGM - Training (HCC Vertical)

Experience: Min 15+ years of experience

Strategic Training Program Planning & Execution:

Lead the design, planning, and execution of comprehensive training programs for the entire HCC team, ensuring they align with long-term business objectives.

Develop training initiatives that are forward-thinking and in line with industry trends, keeping the training content updated with the latest HCC/ICD coding standards.

Accountable for specific location training activities & Project quality

Provide strong leadership by managing and mentoring Managers and AMs, guiding them to drive performance excellence within the training and process coach functions.

Quality Assurance & Process Improvement:

Lead the implementation and evolution of quality management practices across training programs, ensuring all programs are consistently aligned with organizational goals and quality standards.

Continuously improve training frameworks based on performance analytics, audits, and feedback.

Establish and monitor KPIs for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.

Cross-functional Collaboration & Stakeholder Management:

Collaborate with senior management and cross-functional teams to align training and process coaching strategies with broader business objectives.

Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.

Performance Monitoring & Reporting:

Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs on a larger scale.

Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.

Identify performance gaps at the organizational level and devise strategic plans to address them.

Innovation in Training Methods:

Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.

Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the HCC industry.

HCC Knowledge: Extensive expertise in HCC coding systems.

Leadership & Training Expertise: Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.

Coding Certification – AAPC/AHIMA

Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.

Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.

Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.

Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.

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