Customer Service Executive
1 week ago
Job Title: Customer Service Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a premium customer experience through exceptional service, design innovation, and quality craftsmanship.Job Overview:We are looking for a Customer Service Executive (Voice Process) to manage customer interactions and resolve queries through inbound and outbound calls. The role involves handling post-purchase support, addressing complaints, and ensuring a smooth and satisfying experience for every customer.Key Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.Resolve customer issues related to orders, deliveries, payments, and returns.Coordinate with internal teams (logistics, warehouse, and operations) to ensure timely resolutions.Maintain records of customer interactions, comments, and complaints.Ensure customer satisfaction through prompt and accurate responses.Follow up to ensure all customer queries are closed within defined timelines.Maintain high levels of product knowledge to provide accurate information.Meet daily/weekly targets for call handling, resolution rate, and customer satisfaction.Requirements:Education: Graduate in any discipline (preferred).Experience: 1+ years in voice process or customer service (E-commerce experience preferred).Skills:Excellent verbal communication in English and Hindi.Strong listening and problem-solving skills.Ability to work under pressure and manage multiple tasks.Good computer and CRM software knowledge.Availability: Should be comfortable working on weekends and rotational shifts (if required).
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Customer Service
2 weeks ago
Pune, India Link Talent Management Service Full timeFull Job Description - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying...
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Customer Service Executive
5 days ago
Pune, Maharashtra, India iEnergizer Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptioniEnergizer is a leading Business Process Outsourcing (BPO) provider, delivering comprehensive customer management solutions that support and advocate our clients' brands. We assist our partners in acquiring, supporting, retaining, and growing their markets through complete life-cycle customer support services. iEnergizer serves a diverse...
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Customer Service
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Pune, India Link Talent and Management Service Full timeFull Job Description Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying...
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Customer Service Executive
1 day ago
Pune, India Earthly Joy Global Pvt Ltd Full time**Customer Service Executive** **Responsibilities**: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring...
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Customer Service Executive
5 days ago
Pune, India Bitagridiron Full timeCustomer Support Executive Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work...
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Customer Service Executive
5 days ago
Pune, India Robu.in Full time**Customer Service Executive** **Job Summary**: **Number of Positions**: 02 required. **Experience**: Freshers, 0 to 1 Years (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experienced preferred). **Salary Range CTC**: Rs.2,38,094/- per annum **(In-hand: 15,000/- pm)** -to - Rs.2,83,900/- per annum **(In-hand: 18,000/-...
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Customer Service Executive
7 days ago
Pune, Maharashtra, India Akshya Patra Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOverview The Customer Service Executive plays a critical role in maintaining the happiness and satisfaction of customers by providing exceptional service. This position serves as the frontline representative of the company, responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience from initial contact to resolution....
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Executive - Customer Services
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Pune, India Capita Full timeProvides administrative support to customer service processes. **Job title**: Executive - Customer Services Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the...
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Customer Service Executive
1 day ago
Pune, India Excellence Lead-Gen Solutions B2B Full timeSalary: 15000 To 20000 We are seeking a motivated and experienced Customer Service Executive with excellent communication skills in English to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to ensure customer satisfaction. **Salary**: ₹15,000.00 -...
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Customer Service Executive
1 week ago
Pune, Maharashtra, India PALMONAS Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob Title: Customer Service Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
