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Customer Service Executive

2 weeks ago

Pune, India Earthly Joy Global Pvt Ltd Full time

**Customer Service Executive** **Responsibilities**:
Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Selecting and hiring new staff.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

**Customer Service Executive** **Requirements**:
A bachelor’s degree in administration or a related field.

A minimum of 3 years experience.

Excellent interpersonal and written and oral communication skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)