Voice specialist
1 month ago
Key Responsibilities: Monitor calls and emails on communication and soft skills (telephone etiquette) per sampling plan.
Monitor and coach recruiters on grammar, pronunciation, enunciation, and other aspects of the English alphabet, culture, etc.
Conduct new-hire trainings on processes, soft skills, MTI reduction, and cultural sensitivity.
Support training initiatives on the floor: refresher training modules on the process, L&D, etc.
Intermittently assist in the design and development of training material.
Provide feedback and input for training content enhancement.
Develop action plans for the bottom quartile and ensure their steady progress on the learning curve.
Collaborate with multiple teams and processes.
Knowledge, Skills, and Attributes: Excellent communication skills.
Strong understanding of the English alphabet technical and practical applications.
Well-versed in soft skills.
Understanding of monitoring and feedback techniques.
Ability to audit monitored data and identify coaching/training needs.
Efficient at managing ones own schedule and work.
Must be self-motivated and able to motivate others.
Ability to improve communication and soft skills of agents for continuous improvement.
Display a high level of effort and commitment toward supporting employees.
Ability to work in night shifts.
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Support specialist- cpaas
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaa S Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaS Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaS Position: Full-time Location: Mohali, Punjab ( Work from office) Department: CPAAS Solutions Experience require d - 2-3 Year preference Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a...
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Support Specialist- CPaaS
1 week ago
Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaS Position: Full-time Location: Mohali, Punjab ( Work from office) Department: CPAAS Solutions Experience require d - 2-3 Year preference Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core...
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Voice Specialist
2 months ago
Sahibzada Ajit Singh Nagar, India SPECTRAFORCE Full timeKey Responsibilities: Monitor calls and emails on communication and soft skills (telephone etiquette) per sampling plan. Monitor and coach recruiters on grammar, pronunciation, enunciation, and other aspects of the English alphabet, culture, etc. Conduct new-hire trainings on processes, soft skills, MTI reduction, and cultural sensitivity. Support training...
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Senior User Interface Designer
3 months ago
Sahibzada Ajit Singh Nagar, India illuminz Full timeAbout Illuminz :At Illuminz, design is more than just aesthetics-it's about creating experiences that resonate, inspire, and elevate everyday interactions. We believe that design is at the heart of everything, shaping how we perceive and engage with the world. Our mission is to be the most effective design company globally, crafting every pixel,...
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Web Content Writer
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Sahibzada Ajit Singh Nagar, India DIGI Brooks Full timeCompany OverviewDIGI Brooks is an innovative SEO Agency located in Mohali, Punjab, India. With a highly experienced and skilled professional team, we have been helping brands grow on a global scale for years. Our ground-breaking online marketing ideas and SEO techniques have resulted in an excellent track record. At DIGI Brooks, we handpick the most skilled...
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Support Specialist- CPaaS
1 week ago
ajit, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...
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Non Voice Chat Process
6 months ago
Lajpat Nagar, Delhi, Delhi, India Empulse Edge Private Limited Full timeCustomer Support Specialist (Non-Voice) Handling Incoming Mails, Chat and resolving customer queries and issues over the mail or Chat. Must have Excellent written English required. Must have good typing speed Role: Customer Retention - Non voice Process **Age Criteria - 18-32 Years** **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 -...
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ajit, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new...
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ajit, India Lakhera Global Services Private Limited Full timeSupport Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...
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Voice Process
5 months ago
Chanda Nagar, Hyderabad, Telangana, India PRK hospitals hyderabad Full time**Job Title**: Voice Process Executive **Location**: PRK Hospitals, Chandanagar, Hyderabad **Job Summary**: **Key Responsibilities**: **Call Handling**: - Manage and respond to all incoming calls, both on landline and mobile, ensuring no calls are missed. - Provide accurate information about doctor availability and direct patients to the appropriate...
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Voice Process
3 months ago
Chanda Nagar, Hyderabad, Telangana, India PRK hospitals hyderabad Full time**Job Title**: Voice Process Executive **Location**: PRK Hospitals, Chandanagar, Hyderabad **Job Summary**: **Key Responsibilities**: **Call Handling**: - Manage and respond to all incoming calls, both on landline and mobile, ensuring no calls are missed. - Provide accurate information about doctor availability and direct patients to the appropriate...
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Voice Process
3 months ago
Chanda Nagar, Hyderabad, Telangana, India PRK hospitals hyderabad Full time**Job Title**: Voice Process Executive **Location**: PRK Hospitals, Chandanagar, Hyderabad **Job Summary**: **Key Responsibilities**: **Call Handling**: - Manage and respond to all incoming calls, both on landline and mobile, ensuring no calls are missed. - Provide accurate information about doctor availability and direct patients to the appropriate...
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Social Media Marketer
5 months ago
Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Quinji Tech Full timeWe are seeking a talented and enthusiastic Social Media Marketing Specialist to join our team. As a Social Media Marketing Specialist, you will be responsible for developing and executing social media strategies to drive brand awareness, engagement, and growth. Your role will involve managing social media accounts, creating compelling content, implementing...