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Support Specialist- CPaaS

2 months ago

Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time
Support Specialist- CPaaS

Position: Full-time

Location: Mohali, Punjab

Department: CPAAS Solutions

Key Responsibilities:

POC and Onboarding of New Customers:

  • Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.
  • Facilitate a seamless transition from sales to product adoption for new customers.

Monitoring Customer Health Metrics:

  • Track customer progress throughout their journey and ensure engagement with CPaaS solutions.
  • Identify potential upsell opportunities and proactively address risks of customer churn.
  • Ensure timely delivery and deployment of services to meet client expectations.

Collaborating Across Departments:

  • Work closely with operations, development, sales, and finance teams to address and resolve client issues.
  • Manage client requests while balancing available organizational resources and priorities.

Voice of the Customer:

  • Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.
  • Communicate emerging customer needs to inform product enhancements and improvements.

Qualifications:

  • 2+ years of experience in CPaaS, telecom, or customer support roles.
  • Strong understanding of CPaaS products (SMS, WhatsApp API, RCS, Email, Voice Solutions).
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to collaborate effectively across multiple teams and manage client expectations.
  • Customer-focused mindset with proactive issue resolution abilities.

Why Join Us?

  • Impactful Work: Be a key player in driving the success of our CPaaS product offerings.
  • Growth Opportunities: Develop your career within a dynamic and expanding company.
  • Collaborative Environment: Work in a client-centered, innovative setting that values your input.

How to Apply:

Send your resume to