Support specialist- cpaas

1 week ago

Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

Support Specialist- CPaa S Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new customers. Monitoring Customer Health Metrics: Track customer progress throughout their journey and ensure engagement with CPaa S solutions. Identify potential upsell opportunities and proactively address risks of customer churn. Ensure timely delivery and deployment of services to meet client expectations. Collaborating Across Departments: Work closely with operations, development, sales, and finance teams to address and resolve client issues. Manage client requests while balancing available organizational resources and priorities. Voice of the Customer: Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team. Communicate emerging customer needs to inform product enhancements and improvements. Qualifications: 2+ years of experience in CPaa S, telecom, or customer support roles. Strong understanding of CPaa S products (SMS, Whats App API, RCS, Email, Voice Solutions). Excellent communication, analytical, and problem-solving skills. Ability to collaborate effectively across multiple teams and manage client expectations. Customer-focused mindset with proactive issue resolution abilities. Why Join Us? Impactful Work: Be a key player in driving the success of our CPaa S product offerings. Growth Opportunities: Develop your career within a dynamic and expanding company. Collaborative Environment: Work in a client-centered, innovative setting that values your input. How to Apply: Send your resume to

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaS Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaS Position: Full-time Location: Mohali, Punjab ( Work from office) Department: CPAAS Solutions Experience require d - 2-3 Year preference Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a...

  • Support Specialist- CPaaS

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaS Position: Full-time Location: Mohali, Punjab ( Work from office) Department: CPAAS Solutions Experience require d - 2-3 Year preference Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core...

  • Support Specialist- CPaaS

    1 week ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Lakhera Global Services Private Limited | Support Specialist- CPaaS | ajit

    1 week ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new...

  • Lakhera Global Services Private Limited | Support Specialist- CPaaS | ajit

    1 week ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

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