Support Specialist- CPaaS

5 days ago

Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

Support Specialist- CPaaS


Position: Full-time

Location: Mohali, Punjab ( Work from office)

Department: CPAAS Solutions

Experience require d - 2-3 Year preference


Key Responsibilities:

POC and Onboarding of New Customers:

  • Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.
  • Facilitate a seamless transition from sales to product adoption for new customers.

Monitoring Customer Health Metrics:

  • Track customer progress throughout their journey and ensure engagement with CPaaS solutions.
  • Identify potential upsell opportunities and proactively address risks of customer churn.
  • Ensure timely delivery and deployment of services to meet client expectations.

Collaborating Across Departments:

  • Work closely with operations, development, sales, and finance teams to address and resolve client issues.
  • Manage client requests while balancing available organizational resources and priorities.

Voice of the Customer:

  • Act as the voice of the customer by identifying new issues and providing valuable feedback to the product team.
  • Communicate emerging customer needs to inform product enhancements and improvements.

Qualifications:

  • 2+ years of experience in CPaaS, telecom, or customer support roles.
  • Strong understanding of CPaaS products (SMS, WhatsApp API, RCS, Email, Voice Solutions).
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to collaborate effectively across multiple teams and manage client expectations.
  • Customer-focused mindset with proactive issue resolution abilities.

Why Join Us?

  • Impactful Work: Be a key player in driving the success of our CPaaS product offerings.
  • Growth Opportunities: Develop your career within a dynamic and expanding company.
  • Collaborative Environment: Work in a client-centered, innovative setting that values your input.

How to Apply:

Send your resume to

  • Support specialist- cpaas

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaa S Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product...

  • Support Specialist- CPaaS

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

  • Support Specialist- CPaaS

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaS Position: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product...

  • Support Specialist- CPaaS

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

  • Support Specialist- CPaaS

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Support Specialist- CPaaS

    5 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience required - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Support Specialist- CPaaS

    6 days ago

    Sahibzada Ajit Singh Nagar, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaS Position: Full-time Location: Mohali, Punjab ( Work from office) Department: CPAAS Solutions Experience require d - 2-3 Year preference Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core...

  • Support Specialist- CPaaS

    5 days ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, Punjab ( Work from office)Department: CPAAS SolutionsExperience require d - 2-3 Year preferenceKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless...

  • Lakhera Global Services Private Limited | Support Specialist- CPaaS | ajit

    6 days ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-time Location: Mohali, Punjab Department: CPAAS Solutions Key Responsibilities: POC and Onboarding of New Customers: Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features. Facilitate a seamless transition from sales to product adoption for new...

  • Lakhera Global Services Private Limited | Support Specialist- CPaaS | ajit

    6 days ago

    ajit, India Lakhera Global Services Private Limited Full time

    Support Specialist- CPaaSPosition: Full-timeLocation: Mohali, PunjabDepartment: CPAAS SolutionsKey Responsibilities:POC and Onboarding of New Customers:Prioritize a smooth and effective onboarding process to ensure clients quickly understand and utilize core features.Facilitate a seamless transition from sales to product adoption for new customers.Monitoring...

  • Customer Support Specialist

    6 months ago

    Sahibzada Ajit Singh Nagar, India Advaya Fleet Inc Full time

    About the company:At Advaya, we are at the forefront of revolutionizing the fleet management industry, redefining uniqueness, and shaping exclusivity. With a passion for innovation and a commitment to excellence, we provide cutting-edge solutions tailored to meet the diverse needs of our clients. Our comprehensive approach, fueled by advanced technology and...

  • IT Support Specialist I

    2 weeks ago

    Sahibzada Ajit Singh Nagar, India Parexel Full time

    When our values align, there's no limit to what we can achieve.   Lead the support and maintenance development of highly complex applications according to business requirements following the PAREXEL Software Development Lifecycle. Manage the resolution of problem tickets and change requests. Analyze system problems and recommend solutions with minimal...

  • Talent Acquisition Specialist

    3 weeks ago

    Sahibzada Ajit Singh Nagar, India Sarga Consultants Full time

    Company OverviewSarga Consultants is a leading manpower provider in the IT, EMS, Defense, and Aerospace sectors. With 11-50 employees, we specialize in connecting top talent with industry-leading companies. Our headquarters is located in Noida, Uttar Pradesh, and we are dedicated to providing exceptional services to our clients.Job OverviewWe are looking for...

  • Social Media Marketing Specialist

    1 month ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & WhatsApp Marketing Executive Company: Nimbarka Industries Private Limited Industry: Beauty and Skincare Experience: 1-2 Years Location: Mohali, Punjab Job Overview: Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key roles – ...

  • Social media marketing specialist

    1 month ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & Whats App Marketing Executive Company: Nimbarka Industries Private Limited Industry: Beauty and Skincare Experience: 1-2 Years Location: Mohali, Punjab Job Overview: Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key roles –...

  • Social media marketing specialist

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & Whats App Marketing Executive Company: Nimbarka Industries Private Limited Industry: Beauty and Skincare Experience: 1-2 Years Location: Mohali, Punjab Job Overview: Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key roles – ...

  • Social Media Marketing Specialist

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & WhatsApp Marketing Executive Company: Nimbarka Industries Private Limited Industry: Beauty and Skincare Experience: 1-2 Years Location: Mohali, Punjab Job Overview: Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key...

  • Social Media Marketing Specialist

    1 month ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & WhatsApp Marketing Executive Company: Nimbarka Industries Private Limited Industry: Beauty and Skincare Experience: 1-2 Years Location: Mohali, Punjab Job Overview: Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key...

  • Social Media Marketing Specialist

    2 months ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & WhatsApp Marketing ExecutiveCompany: Nimbarka Industries Private LimitedIndustry: Beauty and SkincareExperience: 1-2 YearsLocation: Mohali, PunjabJob Overview:Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key roles – Social Media...

  • Social Media Marketing Specialist

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India Nimbarka Full time

    Job Title: Social Media Marketing Specialist & WhatsApp Marketing ExecutiveCompany: Nimbarka Industries Private LimitedIndustry: Beauty and SkincareExperience: 1-2 YearsLocation: Mohali, PunjabJob Overview:Nimbarka Industries Private Limited is looking for talented individuals to join our marketing team. We are hiring for two key roles – Social Media...