Unit Patient Experience Manager

2 months ago


ranchi, India Manipal Hospitals (MHEPL) Full time
About Us:
As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors and an employee strength of over 20,000.
Location: Ranchi, Jharkhand
What You’ll Do:
Promote a patient-centric culture and champion service excellence.
Manage online feedback and work with marketing/PR.
Gather feedback from all sources, analyze patient needs, and improve patient journeys.
Manage complaints and ensure service standards are met.
Drive initiatives to engage patients across various departments.
Improve processes based on patient feedback.
Generate reports and identify trends in patient data.
Train staff based on patient feedback.
Work with various departments to deliver a unified patient experience.
Stay updated on industry trends in patient experience.
What We Offer:
Competitive salary and benefits package
Opportunities for professional development and career growth
A collaborative and inclusive work environment

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