Patient Experience Excellence Lead

1 month ago


Ranchi, Jharkhand, India Manipal Hospitals (MHEPL) Full time

About Us:

As a pioneer in healthcare, Manipal Hospitals stands out as one of the top providers in India, serving over 5 million patients annually. With an integrated network spanning 37 hospitals across 19 cities and 10,500 beds, we have established ourselves as a trusted name.

What You'll Do:

  • Promote a patient-centric culture and champion service excellence.
  • Manage online feedback and work with marketing/PR teams to ensure seamless communication.
  • Analyze patient needs and gather feedback from all sources to improve patient journeys.
  • Manage complaints effectively and ensure high-quality service standards are consistently met.
  • Drive initiatives to engage patients across various departments and enhance their overall experience.
  • Develop processes based on patient feedback and strive for continuous improvement.
  • Generate reports to identify trends in patient data and inform strategic decisions.
  • Train staff on how to use patient feedback to drive quality improvements.
  • Foster collaboration among departments to deliver a unified patient experience.
  • Stay updated on industry trends in patient experience and explore innovative solutions.

What We Offer:

We provide a competitive salary ranging from ₹80 lakh to ₹1 crore per annum, depending on qualifications and experience. Our comprehensive benefits package includes opportunities for professional development and career growth, as well as a collaborative and inclusive work environment.



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