Manipal Hospitals

2 weeks ago

ranchi, India Manipal Hospitals (MHEPL) Full time

About Us:

As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors and an employee strength of over 20,000.

Location: Ranchi, Jharkhand

What You’ll Do:

  • Promote a patient-centric culture and champion service excellence.
  • Manage online feedback and work with marketing/PR.
  • Gather feedback from all sources, analyze patient needs, and improve patient journeys.
  • Manage complaints and ensure service standards are met.
  • Drive initiatives to engage patients across various departments.
  • Improve processes based on patient feedback.
  • Generate reports and identify trends in patient data.
  • Train staff based on patient feedback.
  • Work with various departments to deliver a unified patient experience.
  • Stay updated on industry trends in patient experience.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional development and career growth
  • A collaborative and inclusive work environment

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