Unit Patient Experience Manager
2 months ago
About Us:
As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors and an employee strength of over 20,000.
Location: Ranchi, Jharkhand
What You’ll Do:
- Promote a patient-centric culture and champion service excellence.
- Manage online feedback and work with marketing/PR.
- Gather feedback from all sources, analyze patient needs, and improve patient journeys.
- Manage complaints and ensure service standards are met.
- Drive initiatives to engage patients across various departments.
- Improve processes based on patient feedback.
- Generate reports and identify trends in patient data.
- Train staff based on patient feedback.
- Work with various departments to deliver a unified patient experience.
- Stay updated on industry trends in patient experience.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment
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ranchi, India Manipal Hospitals (MHEPL) Full timeAbout Us: As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, a talented pool of over 5,600 doctors and an employee strength of over 20,000. Location: Ranchi,...
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