English Leader
2 weeks ago
POSITION REPORTS TO: OPERATIONS MANAGER
OPERATIONS
Team Leader – Managing your team effectively to achieve desired and optimum utilization of resources. training and managerial tasks to deliver as per deadline and up to client satisfaction. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.
Daily workflow management to ensure maximum capacity to the project pool
Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Constant communication with the US offices through calls and emails
Perform random quality checks on volumes processed by the team members
Conduct daily meetings with team & provide timely process updates to maintain quality
Review QC feedbacks and devise ways to improve quality of the team.
Doing spot checks to uphold quality standards.
Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.
PROFESSIONAL QUALIFICATIONS/EXPERIENCE
Graduate or master's with any stream is must.
Strong oral & written English communications skills with problem solving ability
Good networking skills across the organization to get things done
Training skills to conduct process, refresher & basic soft skills training
5-7 years of work experience in managing team at BPO/KPO
Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet
Knowledge of financial services and class action and mass tort is good to have
Candidate with experience into legal process domain will be of advantage
Ability to review reports & take actions based on data
Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.
CAREER PROGRESSION
Team Leader , Assistant Manager or Ops Manager
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