US Claims Resolution Leader

3 weeks ago

Vadodara, India Search Advisers Services Guj Full time

Role & responsibilities

  • Manage daily workflow and team productivity to meet deadlines.
  • Oversee operations, resolve process gaps, and prepare SOPs/checklists.
  • Train, mentor, and coach team members; build team culture.
  • Generate reports, handle escalations, and maintain stakeholder relationships.
  • Ensure smooth process transition and coordination with US team.

Preferred candidate profile

  • Graduate/Postgraduate; MBA/PGDBM preferred.
  • Strong English communication, problem-solving, and analytical skills.
  • Experience in training, process automation, and operational excellence.
  • Proficient in MS Office and computer systems.
  • Team-oriented, proactive, adaptable to shifts, and confident in client interactions.

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