US Claims Resolution Leader
2 weeks ago
Role & responsibilities
- Manage daily workflow and team productivity to meet deadlines.
- Oversee operations, resolve process gaps, and prepare SOPs/checklists.
- Train, mentor, and coach team members; build team culture.
- Generate reports, handle escalations, and maintain stakeholder relationships.
- Ensure smooth process transition and coordination with US team.
Preferred candidate profile
- Graduate/Postgraduate; MBA/PGDBM preferred.
- Strong English communication, problem-solving, and analytical skills.
- Experience in training, process automation, and operational excellence.
- Proficient in MS Office and computer systems.
- Team-oriented, proactive, adaptable to shifts, and confident in client interactions.
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