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Customer Support Specialist

1 month ago


gurgaon, India Dyntech | Financial Technology Development Full time
JD - Customer Support Manager
Job description
Salary Range: ₹50,000 - ₹75,000 per month
Location: Remote
About Us:
DynTech is a cutting-edge technology provider specializing in multi-asset trading platforms and white-label solutions for forex brokers and prop trading companies. As we continue to grow, we are seeking an experienced Customer Support Manager to lead our support team and ensure top-notch service for our global clientele.
Key Responsibilities:
- Manage and oversee the daily operations of the customer support team.
- Ensure timely resolution of customer inquiries, complaints, and issues through various channels (email, chat, phone).
- Develop support strategies to enhance customer satisfaction and retention.
- Train, mentor, and evaluate support staff performance.
- Implement processes to track, report, and improve customer service metrics.
- Collaborate with the product and technical teams to resolve complex issues.
- Continuously gather customer feedback to improve service offerings.
Requirements:
- 3+ years of experience in customer support, preferably in tech or finance-related industries.
- Strong leadership and communication skills.
- Experience managing remote teams is a plus.
- Excellent problem-solving and conflict-resolution skills.
- Familiarity with CRM systems and customer support tools.
- Ability to work in a fast-paced, dynamic environment.
Why Join DynTech?
- Competitive salary package.
- Opportunity to work with a global clientele and innovative products.
- Collaborative and growth-oriented work culture.