Customer support specialist
4 weeks ago
ABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors. Moreover, please visit the detailed Company profile@ Please find below Job Description & Interview details for your reference. POSITION SUMMARY The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test delivery points (test centers, proctors, events, etc.) working in a team-based environment. This individual with provide triage of urgent requests and work with test delivery staff to properly resolve all inquiries. This includes educating staff as to where they can access information for self-service. This role requires that all interactions be documented for easy retrieval for future inquiries, as well as overall analysis to identify improvement opportunities in how we handle candidate operational issues. KEY RESPONSIBILITIES Work cross-functionally with internal departments to meet test center servicing needs and ensure high levels of candidate satisfaction. Build effective working relationships with testing sites in assigned portfolio. Eliminate the re-incidence of operational issues by creating, documenting, and communicating resolutions. Work in a team-based environment, promoting a service excellence culture. Improve response times via phone, email, and chat to ensure exceptional customer experiences. Field, triage, diagnose and resolve basic issues; provide closed-loop follow-through and resolution of issues. Define and manage troubleshooting best practices for team including providing backstop-support before escalating to Operational Service Manager Collect and compile recurring issues, document cases for management to prioritize as needed. Flexible to work a defined 9-hour shift between 5:30 pm to 4:30 am, weekend and Indian holidays support included. QUALIFICATIONS Any Graduate / Postgraduate Candidate from Delhi NCR will be preferred. Minimum 1 - 3 years of customer service experience with International clients/customers. Demonstrated customer/client focus. Situational awareness to be able to resolve and/or escalate issues as required. Ability to demonstrate cultural awareness to function as a part of a global team. Good conflict resolution skills and respect for others Works well under pressure in a fast-paced environment Good interpersonal and communication skills over telephone, email, and other platforms Self-starter and independent worker Proficient with Microsoft Office (Word, Excel, Outlook) Experience or familiarity with Salesforce is a plus. KEY POINTS TO NOTE: Job Location: Cyber City, Gurgaon Cab Facility: Available Weekly Offs: 2 (Roster Based, not necessarily Saturday & Sunday) Night Shift Allowance : INR 2500/- per month Shift Timings: 4:30 pm – 1:30 am / 9:00 pm – 6:00 am (all time zones are in IST) Remote work is currently permitted, but there might be a future transition to a hybrid work model where physical presence could be necessary. If you are interested in the above mentioned opportunity, please email your updated resume on along with the below mentioned details: Current CTC: Expected CTC: Current Location: Notice Period: Regards, Human Resources
-
Customer Support Specialist
4 weeks ago
Gurgaon, Haryana, India 2coms Full timeAre you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Support Specialist to join our team at 2coms in Gurgaon.About the RoleThis is a contract position that offers a unique chance to work with a leading professional services company. As a Customer Support Specialist, you will be responsible for...
-
International Customer Support Specialist
1 month ago
Gurgaon, Haryana, India CBSI India Pvt Ltd Full timeCredit and Collections Specialist at CBSI India Pvt Ltd.Job Summary:We are seeking a skilled Credit and Collections Specialist to join our team. As a Credit and Collections Specialist, you will be responsible for contacting customers via calls and emails to request payment, resolving customer complaints and disputes, and maintaining accurate records of...
-
Customer Support Specialist
1 week ago
Gurgaon, Haryana, India Genpact Full timeJob Description:We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at Genpact. As a key member of our support operations, you will play a crucial role in ensuring exceptional customer experiences.About the Role:The primary responsibility of this position is to provide top-notch customer service through various...
-
Customer Support Advisor
2 weeks ago
Gurgaon, Haryana, India 2coms Full timeJob OpportunityWe are seeking highly skilled Customer Support Advisors to join our team at 2coms, a leading provider of telecommunications services. As a Customer Support Advisor - Chat Specialist, you will be responsible for delivering exceptional customer experiences through email and chat support.About UsOur company is headquartered in London and provides...
-
Customer Support Specialist
5 days ago
Gurgaon, Haryana, India Genpact Full timeGenpact, a global professional services and solutions firm, is seeking an experienced Customer Support Specialist to join our team in Gurgaon. This role offers an exciting opportunity to work with a dynamic and fast-paced organization that values innovation, customer focus, and employee growth.Job Summary:We are looking for a skilled Customer Support...
-
Global Customer Support Specialist
1 week ago
Gurgaon, Haryana, India Genpact Full timeAt Genpact, we're shaping a world that works better for people. Our team is driven by curiosity, entrepreneurial spirit, and a relentless pursuit of excellence.We're seeking a highly skilled Global Customer Support Specialist to join our ranks. As a key member of our Voice – Customer Support team, you'll play a vital role in delivering exceptional...
-
Gurgaon, Haryana, India vFulfill Full timeJob OverviewvFulfill is a dynamic e-commerce company seeking an Order Confirmation and Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences through efficient order confirmation and resolution of customer inquiries.
-
Dedicated Afrikaans Customer Support Specialist
3 weeks ago
Gurgaon, Haryana, India Integrated Language Solutions Full timeJob OverviewWe are seeking a skilled and dedicated Afrikaans Customer Support Specialist to join our team at Integrated Language Solutions.
-
Technical Support Specialist
3 weeks ago
Gurgaon, Haryana, India Carrier Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team in handling customer queries over email and ticketing tools. As an Associate Engineer, you will be responsible for responding to customer inquiries, escalating complex issues to internal teams, and keeping customers informed about the progress of their queries.
-
Customer Support Specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
IT Support Specialist
7 days ago
Gurgaon, Haryana, India Publicis Re:Sources Full timeCompany OverviewWe are Publicis Re:Sources, a leading provider of innovative solutions in the field of information technology. Our team is dedicated to delivering exceptional customer experiences through technical support and service.SalaryThe estimated salary for this position is $60,000 per year, commensurate with experience and qualifications.Job...
-
Customer Support Specialist
4 weeks ago
gurgaon, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
Customer support specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
Customer Support Specialist
4 weeks ago
gurgaon, India Prometric Full timeABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
4 weeks ago
gurgaon, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
3 months ago
gurgaon, India Prometric Full timeABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
2 months ago
Gurgaon, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Professional
3 weeks ago
Gurgaon, Haryana, India Integrated Language Solutions Full timeJob Title: Customer Support Professional - Afrikaans Language Specialist
-
Tagalog Customer Support Specialist
2 weeks ago
Gurgaon, Haryana, India Integrated Language Solutions Full timeJob Summary:We are seeking a highly skilled Tagalog Customer Support Specialist to join our team at Integrated Language Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our Tagalog-speaking customers.About the Role:Customer Interaction: You will communicate effectively with customers...
