Siegwerk | Digital Customer Support Specialist
18 hours ago
Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and customers. For this purpose, we are applying the most modern technologies, such as artificial intelligence (AI), SAP HANA, Microsoft 365 and Industry 4.0 (IoT). We also plan to move to SAP S/4 HANA in 2025.
We are seeking a highly skilled Digital Customer Support Specialist to join our team in Gurugram, Haryana India. The successful candidate will be responsible for addressing issues raised by our internal sales team (AMS) or those that come from the system into our ticket tool. The primary solution to work on is our internal automation/OCR solution Transaction Hub, which automates the sales order entry process. The role involves handling requests for onboarding new customers to the solution and resolving failed sales orders of already onboarded customers.
Key Responsibilities:
Provide technical support and resolved issues related to the Transaction Hub OCR solution.
Handle requests for onboarding new customers and troubleshoot failed sales orders.
Coordinate with IT support/service teams to ensure timely resolution of issues.
Maintain and update documentation related to customer onboarding and issue resolution processes.
Collaborate with the internal sales team (AMS) to understand and address their technical needs.
Qualifications:
Bachelor’s degree in Business Administration
Proven experience in IT support, preferably in a customer facing role.
Creation of analyses and analytical reports using Microsoft Excel
Excellent problem-solving and communication skills. • Ability to work independently and as part of a team.
Familiarity with ticketing tools Optional Advantages:
Experience with OCR solutions, particularly ABBYY Flexi Capture.
Experience working with SAP ERP
Knowledge of .NET coding
Additional languages are a plus
-
Digital Customer Support Specialist
2 days ago
Gurgaon, Haryana, India Siegwerk Full timeAbout SiegwerkSiegwerk is a global leader in the development and manufacturing of inkjet, screen and pad printing inks, coatings and specialty products. With its headquarters in Germany and presence in over 30 countries worldwide, the company has established itself as one of the largest players in the industry.We are currently seeking a highly skilled...
-
Digital Customer Support Specialist
19 hours ago
Gurgaon, India Siegwerk Full timeJob Title: Digital Customer Support SpecialistSiegwerkis a 1 Billion Dollar company headquartered at Germany and present in30+ countriesacross Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and customers....
-
Digital customer support specialist
20 hours ago
Gurgaon, India Siegwerk Full timeJob Title: Digital Customer Support SpecialistSiegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
-
Digital Customer Support Specialist
1 day ago
Gurgaon, India Siegwerk Full timeJob Title: Digital Customer Support SpecialistSiegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
-
Siegwerk | SAP EHS Consultant
18 hours ago
gurgaon, India Siegwerk Full timePosition Title: SAP EHS Consultant (Process Industry)Company ProfileSiegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our...
-
SAP EHS Consultant
2 days ago
Gurgaon, Haryana, India Siegwerk Full timeAbout SiegwerkWe are a 1 billion dollar company headquartered in Germany, present in over 30 countries worldwide. As a world-leading manufacturer of inks and coatings, we are committed to digital transformation across our value chain, leveraging modern technologies like artificial intelligence (AI), SAP HANA, Microsoft 365, and Industry 4.0 (IoT).Our...
-
Sap ehs consultant
20 hours ago
Gurgaon, India Siegwerk Full timePosition Title: SAP EHS Consultant (Process Industry)Company ProfileSiegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our...
-
SAP EHS Consultant
1 day ago
Gurgaon, India Siegwerk Full timePosition Title: SAP EHS Consultant (Process Industry)Company ProfileSiegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our...
-
Digital Marketing Specialist
2 weeks ago
Gurgaon, Haryana, India INFABIO DIGITAL Full timeJob Title: Digital Marketing Specialist">We are seeking an experienced Digital Marketing Specialist to join our team at INFABIO DIGITAL. This role is a key part of our online marketing efforts, and we need someone with a passion for digital marketing and technology.">About the Role:">Assist in the formulation of strategies to build a lasting digital...
-
Customer Support Specialist
4 weeks ago
Gurgaon, Haryana, India 2coms Full timeAre you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Support Specialist to join our team at 2coms in Gurgaon.About the RoleThis is a contract position that offers a unique chance to work with a leading professional services company. As a Customer Support Specialist, you will be responsible for...
-
Digital Growth Specialist
2 weeks ago
Gurgaon, Haryana, India INFABIO DIGITAL Full timeAbout INFABIO DIGITALWe are a leading digital agency that specializes in innovative marketing solutions and strategic partnerships. Our goal is to deliver exceptional services and outstanding results to our clients.Job Summary:We are seeking a highly skilled Digital Growth Specialist to join our team. As a key member of our growth team, you will be...
-
Digital Customer Experience Specialist
2 weeks ago
Gurgaon, Haryana, India Builder Full timeAbout BuilderWe're on a mission to empower entrepreneurs, small businesses and global brands like the BBC, Makro and Pepsi to achieve their software goals with ease. Our innovative approach has already helped thousands of customers worldwide, and we're just getting started.Builder was voted as one of 2023's 'Most Innovative Companies in AI' by Fast Company,...
-
Customer Support Specialist
3 weeks ago
Gurgaon, Haryana, India 2coms Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team in Gurgaon. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Job DescriptionThe successful candidate will have excellent communication skills, both...
-
International Customer Support Specialist
1 month ago
Gurgaon, Haryana, India CBSI India Pvt Ltd Full timeCredit and Collections Specialist at CBSI India Pvt Ltd.Job Summary:We are seeking a skilled Credit and Collections Specialist to join our team. As a Credit and Collections Specialist, you will be responsible for contacting customers via calls and emails to request payment, resolving customer complaints and disputes, and maintaining accurate records of...
-
Customer Support Specialist
2 weeks ago
Gurgaon, Haryana, India Genpact Full timeJob Description:We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at Genpact. As a key member of our support operations, you will play a crucial role in ensuring exceptional customer experiences.About the Role:The primary responsibility of this position is to provide top-notch customer service through various...
-
Customer Support Specialist: Voice Communication
3 weeks ago
Gurgaon, Haryana, India 2coms Full timeAbout 2comsWe are a leading global professional services company with expertise in digital, cloud, and security solutions. Our team of experts combines unmatched experience and specialized skills across multiple industries to provide innovative strategy and consulting, technology, and operations services.Job Description:This is an exciting opportunity for a...
-
Customer Support Specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
Tagalog Customer Support Specialist
3 weeks ago
Gurgaon, Haryana, India Integrated Language Solutions Full timeJob Summary:We are seeking a highly skilled Tagalog Customer Support Specialist to join our team at Integrated Language Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our Tagalog-speaking customers.About the Role:Customer Interaction: You will communicate effectively with customers...
-
Customer support specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
-
Customer Support Specialist
2 weeks ago
Gurgaon, India Genpact Full timeHi Applicant,Hope you are doing well. We are seeking Customer Support Specialist for Gurgaon.Below is the JD attached, please find the same.Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...