Front office executive
4 hours ago
Position Overview:
As a Front Office Executive at Chocolate Hotel, you will be the first point of contact for our guests, responsible for delivering exceptional service with a welcoming and professional demeanour. This role requires excellent communication skills, attention to detail, and a guest-first mindset to ensure a seamless and memorable stay for every visitor.
Key Responsibilities:
Guest Relations:
Greet and welcome guests with a friendly attitude.
Handle check-ins, check-outs, and reservations efficiently.
Address guest inquiries, concerns, and requests promptly and professionally.
Administrative Duties:
Manage daily front desk operations, including accurate billing and record-keeping.
Maintain up-to-date knowledge of room availability, rates, and hotel policies.
Coordinate with housekeeping and other departments to ensure guest needs are met.
Communication & Coordination:
Serve as a communication hub for guests and staff, facilitating smooth operations.
Handle incoming calls and emails, providing accurate information about the hotel’s services.
Problem-Solving:
Resolve guest complaints effectively, escalating issues to management when necessary.
Stay proactive in anticipating guest needs and exceeding expectations.
Brand Representation:
Uphold the Chocolate Hotel’s standards of excellence and hospitality.
Foster a positive image of the hotel through professional conduct and appearance.
Working Conditions:
Rotational shifts, including weekends and holidays.
Professional attire and adherence to hotel grooming standards.
Why Join Us?
Chocolate Hotel offers a dynamic and inclusive work environment where your dedication to hospitality excellence will be valued and rewarded. Be a part of a team that creates memorable guest experiences every day
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