Customer Service Agent

1 day ago

Mumbai, Maharashtra, India NMIT Solutions Pvt Ltd Full time
com standard objects, setup up lead generation process, setup marketing campaigns and relevant reports and dashboards

• Detail-oriented energetic team player motivated with multi-tasking capabilities problem solver and hands-on experience with presentation and client/customer relation skills

• Should have good understanding of SCRUM methodology

• Good experience using salesforce.Certification is salesforce cloud is added advantage

• Experience in application and workflow customization including configuration and Administration

• Proficiency in customization of page layouts, setting up approval processes, sound knowledge of custom application development, data migration and cleanup, setting advance fields such as custom field, dependent pick lists, validation rules, workflow sharing rules, alerts, security and sharing rules at object and record level, setting up user profiles and permissions, setting up organizational hierarchy

• Participate in sessions with customers and other team members to understand Business Requirements and Business Processes.

• Document and analyze required information and data

• Creation and delivery of requirements, planning documentation, features and functional specifications, business process flow design, and recommendations on scope

• Configure and customize Sales and Service applications.

• Initiate, drive and deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported and delivered to the highest standards.

• Excellent understanding of Salesforce best practices.

• Key Performance Indicators:

Bachelors or Masters

Salesforce Cloud knowledge,write user stories, documentation, project planning and execution

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