Genesys engineer

4 days ago

Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Genesys Engineer Experience Range: 6 – 10 Years Location: Chennai/Hyderabad/Bangalore/Pune Must-Have: 5+ years’ of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, Chat Bots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaa S Cloud solution . Experience in AWS Lex & Lambda for development of Chat Bot/Voice Bot 4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience 4+ years of writing code in common programming languages such as Node JS, Java,. Net, Python Experience using CICD tools such as Bit Bucket , Jenkins, AWS Code Pipeline etc Experience integrating with CRM apps including Sales Force and Service Now is a plus Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus. Agile knowledge with SAFe or NWOW framework is preferred Experience involving digital transformation activities in large organization is a plus Bachelor’s in computer science or related fields Good-to-Have 1. Python Knowledge 2. SAFE – Agile Role descriptions / Expectations from the Role : Design, Configure, Develop, and Support Conversational IVR’s, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda . Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database) Using agile methodologies , partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel , Analytics, Customer Journeys, and Reporting Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills Interested candidates pls share your cv to mailid: with subject " Genesys Engineer" for further Discussion

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