Genesys Sme

4 weeks ago


Chennai Tamil Nadu, India Tata Consultancy Services Full time

Location - Chennai / Indore

JD:

- Should have experience in Configuring, Development of the following taskon Genesys pure cloud
- IVR call flow, Routing, recording, Workforce Management, Agent Profile, Script creation, Voice mail setup and configuration
- Experience on Configuring & Troubleshooting, upgrades of thesystems.
- Experience in Genesys Administration, Reporting, and Analytics.

Qualifications :BACHELOR OF ENGINEERING


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